Job Description

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.


Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas

• Efficient handling of call inquiries and providing general information of services in The SKILT centre

• Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages

• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions

• Generate and calculate invoice, record, collect payment, and issuance of receipts on time

• Handle changes in billing, refunds, and credits.

• Handle closing, settlement, and payment collection

• Provide cross-coverage of other Service Relations Officer who may be on leave.

• Support operation functions as and when needed

• Monitor general hygiene and cleanliness of The SKILT Centre

• Any other ad-hoc duties assigned by the management
  

Requirement

• GCE \xe2\x80\x98O\xe2\x80\x99 Level or equivalent

• 2 years\xe2\x80\x99 working experience in administration, customer service and/or receptionist role

• Fresh school leavers are welcome

• Good interpersonal and communication skills

• Positive working attitude and customer centric mindset

• Customer service mindset

• Meticulous and organised with attention to detail

• Ability to work independently and as a team.

• Enjoy working in fast-paced environment

• Proficient in MS Office

• Hard working and keen to learn
  

Work Hours and Location Upper Thomson or Bukit Timah

Monday 0830 - 1330 (no lunch break) Tuesday to Friday 0830 - 1730 (1 hour lunch break) Saturday 0830 - 1530 (1 hour lunch break)

Successful applicant must be willing to commit to the work hours



Benefits

• Medical & Health insurance

• Professional development

• AWS and Variable Bonus
  

Job Type Full-Time


Salary $2,500.00 - $4,000.00 per month



Interested applicants may apply with a cover letter and resume to: kelly_low@theskiltcentre.com.sg

We regret that only shortlisted candidates will be notified.