Job Description

Responsibilities:

• Assists in development and monitoring of processes for customer service improvement initiatives and suggest new methods that lead to better service

• Assists in training programs to ensure compliance and completion within given time frames

• Attends regularly scheduled meetings and assists director with internal employee meetings

• Assists with monitoring of retail operations to ensure operations are consistent and comply with company and industry standard

• Assists director to coordinate and integrate the administrative aspects of the food service operations to provide a quality program with the development of short and long-range department plans that are consistent with organizational and department policies

• Participates in the annual performance evaluation for employees ensuring reviews are completed per facility guidelines and time frames

• Works closely with the director to ensure continuous communication related to consistency of operations

• Develops/coaches department staff to ensure fullest potential is reached by providing feedback, suggesting ways for them to improve skills or build relations with peers, facility staff and customers

• Assists to promote and drives Customer Service initiatives

• Preferably with 1 year of supervisory experience in the food industry specifically in a supermarket environment

• Must be able to work long hours including weekends and public holidays

• Must be able to stand for long hours

• Sales Incentive Programme
• Attendance allowance
• Meals provided
• Staff Discount
• Annual and Sick Leave
• Medical benefits
• Performance Bonus
• Training Provided
• Professional Development
• Joining Incentive (S$1,000.00)