Job Description

We are seeking a highly skilled and experienced ServiceNow Architect to join our dynamic IT team. The ideal candidate will have extensive hands-on expertise in ServiceNow's IT Service Management (ITSM) and Customer Service Management (CSM) modules, with experience in Professional Services Delivery Suite (PSDS) considered a strong advantage. You will play a key role in designing, implementing, and optimising ServiceNow solutions that align with our business objectives and IT strategy.

Key Responsibilities

Lead the architectural design, configuration, and deployment of ServiceNow solutions, primarily focusing on ITSM and CSM modules. Collaborate with business stakeholders, IT teams, and external partners to gather requirements and translate them into effective ServiceNow solutions. Develop and maintain architectural standards, best practices, and documentation for ServiceNow implementations. Provide technical leadership and guidance to development teams during project delivery. Ensure solutions are scalable, secure, and aligned with industry best practices and compliance requirements. Oversee integration of ServiceNow with other enterprise systems and third-party applications. Conduct system reviews, performance tuning, and optimisation of ServiceNow environments. Stay updated with the latest ServiceNow features, releases, and trends to drive innovation and continuous improvement. Optional: Architect and implement solutions using Professional Services Delivery Suite (PSDS) if required by business needs.

Required Skillsets

ServiceNow ITSM: Deep understanding and hands-on experience with IT Service Management workflows, including Incident, Problem, Change, Request, and Knowledge Management. ServiceNow CSM: Proven expertise in Customer Service Management module, including case management, customer portals, and omni-channel support. Solution Architecture: Strong background in designing scalable, robust, and secure ServiceNow architectures. Process Analysis: Ability to analyse and optimise IT and customer service processes for automation and efficiency. Integration: Experience integrating ServiceNow with other business applications (e.g., ERP, CRM, monitoring tools) using APIs, web services, and integration hubs. Technical Leadership: Demonstrated ability to lead technical teams and mentor junior staff. Stakeholder Engagement: Excellent communication and interpersonal skills for effective collaboration with business and technical stakeholders.

Optional Skillsets

Professional Services Delivery Suite (PSDS): Experience with PSDS module in ServiceNow, including project and resource management, time tracking, and service delivery automation.

Qualifications & Experience

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Minimum 5 years of experience with ServiceNow platforms, including hands-on implementation and architectural design. ServiceNow Certified System Administrator and Certified Implementation Specialist (ITSM/CSM) preferred. Experience in large-scale ServiceNow deployments and enterprise environments is an advantage.


Interested candidates, please send over your resume to

mail@aryan-solutions.com