Job Description

Description:About the role
Are you passionate about process excellence, process optimization and continuous
improvement? Are you comfortable engaging with and coaching stakeholders in the delivery of business improvement projects?As the Business Process Optimization Lead, you will play a pivotal role in transforming and streamlining our clients\' end-to-end business processes to enhance operational efficiency, reduce costs, and improve overall business performance. Leveraging your expertise in Return-to-Supplier (RTS)/customer service (electronics) processes, you will lead cross-functional initiatives to drive process excellence and operational effectiveness across the organization.You\'ll be confident working in a flexible, fast-paced environment and are able to quickly understand and convert knowledge/data into well-structured and easy to understand concepts.What you\'ll do:
Assess current Return-to-Supplier (RTS)/ Customer service processes in conjunction with the upgrade to SAP S4 Hana following a global template model.
Develop strategies and initiatives to optimize processes and enhance operational performance.
Lead business analysts and technical consultants to drive process improvement workshops and initiatives with business stakeholders.
Facilitate process redesign workshops to identify business process pain points, root causes and robust, scalable solutions to drive process efficiency and customer experience improvements that align vendor solutions to client requirements.
Design future-state solutions through data analysis to understand current process performance, identify improvement opportunities and challenge current-state processes.
Partner with IT teams to leverage the upgraded SAP S4 Hana platform and global template for RTS processes. Identify opportunities to maximize the benefits of the new technology, streamline workflows, and improve data accuracy through system integration and automation tools.
Document business processes using industry standard business process modelling notations BPMN 2.0, and promote standardization and consistency.
Partner with IT teams to leverage technology solutions and automation tools to streamline RTS processes, improve data accuracy, and enhance system integration.
Develop KPIs and performance metrics to monitor the effectiveness of RTS processes. Continuously track performance, analyze data, and identify opportunities for further optimization.
Occasional overseas travel can be expected.What we ll offer you:
Innovative projects and international Teams around our Digital Transformation environment
Long-term oriented and value-driven corporate culture
Excellent career opportunities as well as space for self-initiative we demand and encourage
The task, to re-think Strategy & Transformation projects and create tangible results
Successful growth along all dimensions of digital topics
World-class trainings embedded in a global expert network
Competitive salary & benefits, and second-to-none perspectives for growthRequiements:
Proven experience (at least 6-10 years) in business transformation with minimum 3-5 years in leading process redesign (RTS) and implementation, preferably in a business transformation or ERP implementation context, ideally in a consulting environment
Experience with manufacturing industry particular dealing with processes such as spare part, warehousing, procurement, repair and warranties.
Knowledge and deep understanding of RTS processes, accounting principles, procurement practices, and supply chain operations.
Demonstrated ability to independently design, decompose and document business processes using BPMN 2.0
Understanding of continuous improvement, and business and process architecture
Strong client facing skills including top notch written and verbal communication
Experience in multiple industry sectors, particularly Consumer product sectors or manufacturing industry
Experience in the application of methodologies, such as Lean or Six Sigma
Experience in standard organisational processes such as RTS
Experience in ERP systems (SAP) or SAP Hana transformation is highly desirable
Exposure to RPA and intelligent automation implementation

Exasoft Pte Ltd