Job Description

About the team Doctor Anywhere\'s Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We make sure that our customers remain our top priority.
About the role We are seeking an Executive, Claims (1-year contract) who will assist in inpatient case assignments to enable prompt issuance of approval or decline of Letter of Guarantee or Pre-authorization requests. The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.
This role reports directly to the Assistant Manager, Medical Case.


A summary of the key responsibilities are as follows:

• Prompt follow-up via call or email, of inpatient case assignments with Specialists, Clinics and Hospital groups for approval or decline Letter of Guarantee or pre-authorization requests.
• Prepare of Pre-Authorization cases documents for uploading into system.
• Assist in reissuance of pre-authorization certificate as needed.
• Maintain accurate case records and all related communication.
• Any other special projects and ad-hoc duties assigned when appropriate.

About you

• Fresh Diploma or Degree graduates from the field of Biosciences, Nursing or Statistics are welcomed to apply.
• Experience in Healthcare/Insurance/Third-Party Administrators industries will be advantageous.
• Ability to communicate clearly in both writing and verbally.
• Ability to handle and mediate sensitive issues calmly, empathetically and professionally.
• Strong attention to detail and comfortable to work in a fast-paced environment.
• Proficient in Microsoft Office applications.
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
• Comfortable with ambiguity and flexible to learn new things - we\xe2\x80\x99re not done growing, and heading into uncharted territories is part of the fun!

About Doctor Anywhere Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.
DA\xe2\x80\x99s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto \xe2\x80\x9cKeep Going, Keep Growing\xe2\x80\x9d, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia\xe2\x80\x99s healthcare future!
Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.