Job Description

About Doctor Anywhere Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing innovative solutions and technologies. In 2021, DA raised SGD$88 million in Series C fundraising (August 2021) and acquired Doctor Raksa, the biggest telemedicine platform in Thailand which further strengthened our foundation for telehealth and healthcare offerings. Today, DA is present in Malaysia, Thailand, Philippines, Vietnam, Indonesia and India, serving more than 2.5 million (and growing) users across the region.
At DA, we believe in the value of innovation and collaboration. Grounded in our motto of “Keep Going, Keep Growing”, our team strives towards excellence every day, and values diversity in perspectives brought by every member. Together, we bring quality healthcare to your doorstep!
About the team Doctor Anywhere's Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We make sure that our customers remain our top priority.
About the role

• Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.
• Resolve customers’ technical issues and provide feedback and analysis.
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames
• Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner.
  
• Responsible for monitoring customers’ payment status.
• Any other adhoc duties assigned when appropriate.

• Must be willing to work shift and over weekends
• Minimum GCE "N" or GCE "O" levels qualifications
  
• Good written and strong verbal communication skills
• Strong attention to details
• Experience of working within a tech startup and hyper growth environment would be a bonus
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude, pragmatic, and able to work independently when required
• Comfortable with ambiguity - we're a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.