#sgunited Jobs Cyberark Support Specialist

Singapore, Singapore

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Key Responsibilities:

User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

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