#sgunited Jobs It Service Desk Engineer
Job Description
Min 2 yrs. of SD agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsExcellence communication skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
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Job Detail
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Job IdJD1475198
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned