Veritas NetBackup Ent, EMC Avamar/Networker, Wintel, Linux, VMWare, Storage, Gather business and/or application requirements on the infrastructure, conduct impact analysis, suggest design/re-design to integrate the change into the existing environment Test systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration Manage systems changes through established change request process & provide status reports to the relevant parties Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties Execute service continuity measures, e.g. backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business Any other ad-hoc duties as assigned or required