Job Description

SHIFT MANAGER A. MANAGING PEOPLE
1. Provides clear roles and responsibilities to frontline team members
2. Positions and re - positions team members effectively.
3. Breaks are given properly and timely to team members.
4. Provides specific and timely feedback (positive and corrective)
5. Provides coaching to enable the team members to achieve shift goals.B. MANAGING SERVICE
1. Customer Relations 1.1 Visible in the service area.
1.2 Interacts and initiates engagement with customers.
1.3 Presents a cheerful, positive attitude towards guests
1.4 Solicits and appropriately responds to customer feedback
1.5 Checks and directs team members and reinforces customer interaction2. Service Quality
2.1 Monitor and properly positions team members
2.2 Assess service quality (SOS) when doing regular travel paths.
2.3 Detects and rectifies service deviations promptly3. Speed of Service
3.1 Assesses speed of service on a regular basis
3.2 Implements zoning
3.3 Coordinates with the production area the flow of guestsC. MANAGING CLEANLINESS
1. Attends to the cleanliness of customer and non-customer areas
2. Enforces food safety and cleanliness and sanitation procedures
3. Follows merchandising guidelines and ensures these are clean and in good conditionADMINISTRATIVE DUITES1. Does frontline manpower scheduling and allocation be checked and approved by the restaurant manager.2. Ensures equipment and facilities readiness.
3. Monitors cleanliness and maintenance of both customer and non-customer areas.
4. Conducts regular meetings with team members,
5. Monitors performance and provides feedback.
6. Delegates duties and responsibilities to frontline team members.Job Types: Full-time, PermanentSchedule:

• Day shift
• Shift system

• Baguio City, Benguet: Reliably commute or planning to relocate before starting work (Required)