Job Description

• Provides customer facing support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
• Manages overall customer performance to forecast, including overall regional forecast accuracy analysis, and forecast consumption
• Order Management and proactively manages & monitors customer orders and shipments, resolving any issues on the account before shipment
• Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance through resolution
• Regular interface with Product Lifecycle team to drive customer acceptance strategies on new devices
• Monitors and supports sales efforts

• Min Degree Holder with min 4-5 years of relevant working experience
• Prior experience in the Manufacturing/ Semicon industry is an added advantage
• Proficient in MS Office
• Good communication and interpersonal skills
• Be able to communicate in English, both verbally and in writing
• Proficient in MS Excel and MS Word
• Experienced working with ERP system, preferably SAP
• Ability to handle multiple ERP system
• Good knowledge about freight forwarding industry and incoterms
• Candidates with knowledge and certificate to issue "Dangerous Goods" documents will have an added advantage
• Ability to work in a multi-cultural team with good teamwork and eye for details.
• Be able to communicate in English, both verbally and in writing
• Basic literacy and numeracy skills
• Basic IT skills
• Knowledge of Lotus Notes tools
• Familiar with work-related routines under Satair\xe2\x80\x99s ERP system
• Good knowledge about PC Doc and various freight forwarder systems
• Good knowledge about transport/shipping. Hereunder INCO-terms
• If required, knowledge of and certified to issue \xe2\x80\x9cDangerous Goods\xe2\x80\x9d docs and freight handling of same
• Requiure to standby 24/7 after working hours for unforeseen circumstance
• May Require to work over weekend/PH/after office hours.