Job Description

1

Main purpose of job:

This role is based out of the British High Commission Singapore

The Performance Manager has a key role within the FCDO Estate Operations Team (EOT). You will develop a full understanding of the FM Contract with the responsibility of developing, analysing, maintaining & enhancing performance information related to the outsourced Facilities Management Service and EOT operation in the Asia Pacific Region. This is critical to ensure that the FCDO obtains the full benefits from our outsourced Facilities Management Service Provider.

The focus of the role is twofold:

• to validate the Service Provider performance through the analysis of performance data;
• to develop, co-ordinate & manage a robust performance audit programme.

You will also support the Global Performance Manger and Regional Contract Managers in maintaining a strong focus on customer relationships with FCDO stakeholders, Directorates & Other Government Departments.

Roles and responsibilities / what will the jobholder be expected to achieve:

• Monitor delivery of consistent Management Information from the Service Provider, ensuring that the FCDO has robust, consistent & comparable monthly information on which to base operational and strategic decision making.
• Monitor the performance of outsourced Facilities Management services within the FCDO Asia Pacific FM contract in line with contractual requirements through analysis of a wide range of Management Information (MI). Through analysis of Supplier Computer Assisted Facilities Management (CAFM) system, you will identify anomalies, inconsistencies & contractual errors, & implement agreed contract management procedures to maintain performance standards. Ensure consistency & accuracy of MI to highlight areas of strengths & weaknesses in contractual performance. Take remedial action as required and liaise with the Service Provider to ensure the validity of data provided to the FCDO.
• Continue to develop and drive a robust audit programme in liaison with Global Performance Manager and Operational colleagues to ensure full audit assurance of Supplier performance. You will lead the annual review of this programme. Ensure additional focus is directed on identified areas of Service Provider weakness to ensure Contractual compliance and drive identifiable improvements in the service. This will also support FCDO probity & Internal Audit requirements to ensure delivery of a value for money contract.
• Co-ordinate and lead testing and validation of Supplier performance against Contracted Key Performance Indicators through the management and validation of the performance audit programme within the Asia Pacific region. Maintain full auditable records of the audits undertaken by Operational and Commercial colleagues as evidence for internal and external auditors as well as the EOT senior management team.
• Develop, maintain & publish monthly performance packs for all FM Posts in Asia Pacific region, maximising the benefits of available technology & Supplier produced data whilst minimising data input requirements. These reports will provide clear analysis of MI to colleagues at all levels, in their discussions with the Service Provider & Diplomatic colleagues.
• Maintain all Management Information so it is consistent with data held for other regions & contracts, through regular liaison with the Global Performance Manager. This will include a central repository of Contract FAQs for consistency of delivery.
• Monitor & support Regional Contract Managers & Post staff to ensure accurate approval of, & appropriate challenges to, all Service Provider Quotes and Suspension Requests, within agreed timescales to support the monthly EOT account consolidation. Additionally, maintain a fully supported record of all \xe2\x80\x9cValue Add\xe2\x80\x9d EOT activities across the region.
• Lead on performance matters in all Governance meetings stated under the contract where performance input is required

Essential qualifications, skills and experience 1

• Good IT skills and knowledge, including Word, Excel and MS Teams, preferably with previous experience in managing FM contracts
• Evidence of training or experience in Facilities Management or Performance management
• Proven Customer Service skills and experience

Desirable qualifications, skills and experience 1

• Excellent understanding of Excel and Power BI
• Knowledge of FCDO systems
• Experience in FM Performance Management
• IWFM Qualification

Required behaviours 1

Seeing the Big Picture, Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together

Application deadline 1

17 March 2024

Grade 1

Higher Executive Officer (HEO)

Type of Position 1

Full-time, Permanent

Working hours per week 1

37.5

Region 1

Asia Pacific

Country/Territory 1

Singapore

Location (City) 1

Singapore

Type of Post 1

British High Commission

Number of vacancies 1

1

Salary Currency 1

SGD

Salary 1

SGD 8,063

Start Date 1

20 May 2024

Other benefits and conditions of employment 1

Benefits:

We offer a competitive package, which includes basic salary of SGD 8,063 per month and a generous annual wage supplement (as part of total guaranteed remuneration) of an additional 2 months\' salary paid out in December each year, Central Provident Fund (CPF) payment in lieu for non-Permanent Resident foreign nationals, 23-days annual leave entitlement and a health insurance plan. The basic salary is non-negotiable.

We have a generous leave offer including: 23 days annual leave, increasing to 25 after 5 years\' service, with the option to carry over up to 12 days into the subsequent leave year; 14 public holidays; generous maternity and paternity leave; and childcare leave. We encourage volunteerism and offer up to 3 days paid volunteer leave.

We offer medical insurance to support staff with the high costs of healthcare in Singapore and periodic reimbursement for the cost of eye tests and replacement eye wear.

Learning and development opportunities:

We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.

The BHC has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There is a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the International Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all available opportunities.

All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.

Working Patterns:

Normal working hours are 37.5 per week: 8.30am to 5.00pm from Monday to Friday.

British High Commission Singapore supports and promotes flexible working as a crucial part of our inclusive offering. Our current posture allows for staff to work from home for up to 40% of their working week, subject to line manager agreement.

Other information:

This key and varied role will provide the successful candidate with excellent opportunities & experience in contract management and procurement. The position covers the full range of Country Based Staff competences, supporting the daily management of a complex and large Facilities Management contract, with direct responsibility for Performance Analysis.

The position will give an excellent insight into the workings of the FCDO and its overseas Posts as you will be in regular contact with colleagues from the FCDO and the Service Provider across the Region. You will have the opportunity to gain many transferable skills and key FCDO competences, as well as the scope to bring innovation to develop and expand the job.

You will be strongly self-motivated, enthusiastic to improve your management and influencing skills as well as keen to use your initiative to improve the performance of the Estate Operations Team and the FM contract as a whole.

You will gain an understanding of both the operational and commercial elements of contracts managed by the Estate Operations Team and have the opportunity to influence the success of the contract.

In addition to the duties which this job normally entails, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the High Commission, including playing a part in the corporate life of the mission and supporting any crisis response.

No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit which we will sponsor.

Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law.

Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.

The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation. Our values of Collaboration, Opportunity, Respect and Excellence (CORE) are our guiding principles. We aspire to live our values consistently in order to make the British High Commission a great place to work where staff feel valued, supported and inspired to be their best. To learn more about the Commission, watch .

Please note that all successful candidates will be expected to serve a minimum of 6 months in their new role before being eligible to apply for further positions within the British High Commission.

Additional information 1

Please note that the deadline for applications is 23:55 on the day mentioned in the above field \xe2\x80\x9cApplication deadline."

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time.

Appointable candidates who were unsuccessful may be placed on a \'reserve list\'. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

HM Government