Role summary: Demonstrates an intermediate knowledge level in assigned area and works under direction only as needed. Coordinates a broad range of operational support for assigned functional area(s) within Office Services. Provides guidance and acts as a resource to other Office Services Associates. Completes departmental projects that enrich the experience of working at Capital through innovative, efficient means, with high-quality service delivery and optimal business outcomes.
Primary responsibilities/essential functions:

• Provides and ensures daily operational service or assistance to the site, and acts as a subject matter expert (SME) in one or more of the following areas:

o Facilities maintenance
o Health and Safety
o Physical & Electronic security
o Associate services (e.g., convenience benefits, transportation, rideshare)
o Reception
o Office Services Help Line (includes fielding questions and work order processing)
o Local Business Continuity site planning and event response
o Space planning and associated moves
o Mailroom, reprographics, and office supplies
o Food service operations
o Janitorial services
o Parking/Commuting Program
o Meeting logistics oversight which may include room set up
o CG apartment administration
o Visitor coordination and support

• Coordinates routine maintenance and services

o Develops and maintains vendor relationships.
o Oversees budget, changes to scope, and resolution of other issues with vendors under direct responsibility
o Reviews invoices to verify the services provided for payment have been completed.
o Escalates issues/concerns to manager when necessary
o Works with SS&P and/or others with developing contractual agreements

• Point of contact for support of associates and visitors

o Assesses urgency levels, determines business needs, and identifies what needs to be escalated and/or directed to others
o Responds to routine and more complex internal and external queries on guidelines, procedures, or operations
o Develops relationships with key internal and external contacts, to address issues in a timely manner

• Recommends and/or initiates new procedures to adapt or improve efficiency, quality, service delivery and business outcomes

o Identifies process inefficiencies and takes initiative to develop a solution
o Analyzes customer\xe2\x80\x99s needs and proposes recommended action
o Creates best practice guidelines for new initiatives or technologies.
o Provides guidance and acts as a resource to other Office Services Associates.

• Completes special projects

o Analyzes data and trends to identify potential problems and recommend solutions.
o Participates in projects that enhance the day-to-day operational efficiency (e.g., cost reduction efforts, procedural changes, departmental initiatives).
o Works with team and managers to set priorities and support initiatives.

• May provide administrative support (e.g. arranging meetings, producing correspondence, completing business expense claims, managing incoming mail, keeping abreast of administrative policies, practices, and guidelines, etc.).
• Performs additional responsibilities as assigned.

Business/Technical Skills:

• Demonstrates initiative
• Demonstrates ability to develop and maintain collaborative relationships within Capital and with third- party vendors
• Demonstrates effective written and oral communication skills with a diverse group of associates
• Demonstrates sound judgment in resolving matters of moderate complexity
• Demonstrates ability to plan processes and work for a group or team to assure work is completed in a timely manner
• Demonstrates effective and professional service orientation and builds rapport with internal and external contacts
• Demonstrates working knowledge of Microsoft Office and other relevant software and applies it to work assignments
• Demonstrates in-depth knowledge of department\xe2\x80\x99s function and applies it to work assignments

Competencies:

• Customer Focus
• Ensures accountability
• Action Oriented
• Resourcefulness
• Optimizes Work Processes
• Situational Adaptability

Core requirements:

• N/A \xe2\x80\x93 all role requirements are captured in the sections above

Working conditions:

• The responsibilities of this position may require associates to respond and/or work outside normal business hours on an exceptional basis

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital\xe2\x80\x99s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits
here .

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.