Job Description

:

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Our Culture and Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Responsibilities:

Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client's 3rd Parties Vendors

Provide 1st level troubleshooting to customers.

Respond to customer calls in a professional and courteous manner

Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers

Attend Daily Operations Review Meeting

Able to do initial diagnostic, categorization, set priority, dispatch job

Able to support & coordinate with Support teams in incident/problem investigation and resolution.

Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.

Ensure timely case attention, resolution, escalation and closure, so that SLA is met.

Ensure timely escalation of major and critical incidents.

Ensure timely submission of daily and periodic statistics and reports.

Ensure timely reporting of services outages or degradation and/ or batch failures

Contribute and Submit knowledge request if found lacking in the knowledgebase.

Liaise with internal and external vendors to satisfy customer queries

Proactively assist customers to avoid or reduce problem occurrence.

Actively pursue Continuous Improvement initiatives to improve the overall performance of the service desk



Requirements:

Diploma or Certification in Information Technologies related fields.

Minimum of 1-2 years of post-education IT work experience required.

Working knowledge on Windows, Unix and Network.

Basic Configuration and Administration of PC and Laptops will be a plus.

Proficient level of computer skills including O365. Data analysis skill using Excel and Power BI will be a plus.

Experience with call tracking / ticket management system (ServiceNow or Jira), Autotask preferred

Experience with Managed Services, IT Integration and/or Consulting experience a plus

Must be able to work independently and/or in a team environment

Ability to deliver valuable and professional IT services to external clients

Time management and organizational skills to efficiently complete assigned tasks

Good communication skills to ensure successful resolution to client issues

Ability to interact professionally with a diverse group of colleagues and clients

Ability to work on site at client locations with respect to client's work environment & staff

Capable of maintaining a calm cool composure even when navigating challenging situations and frustrated clients

Provide excellent communication with client while on site assuring superior client service

Only Singaporeans to apply due to requiring security clearance for the role

Willing to work shifts - 12-hr shift including PH and Weekends.

Fully Vaccinated