Job Description

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DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Responsibilities:

Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client\xe2\x80\x99s 3rd Parties Vendors

Provide 1st level troubleshooting to customers.

Respond to customer calls in a professional and courteous manner

Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers

Attend Daily Operations Review Meeting

Able to do initial diagnostic, categorization, set priority, dispatch job

Able to support & coordinate with Support teams in incident/problem investigation and resolution.

Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.

Ensure timely case attention, resolution, escalation and closure, so that SLA is met.

Ensure timely escalation of major and critical incidents.

Ensure timely submission of daily and periodic statistics and reports.

Ensure timely reporting of services outages or degradation and/ or batch failures

Contribute and Submit knowledge request if found lacking in the knowledgebase.

Liaise with internal and external vendors to satisfy customer queries

Proactively assist customers to avoid or reduce problem occurrence.

Actively pursue Continuous Improvement initiatives to improve the overall performance of the service desk

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Requirements:

Diploma or Certification in Information Technologies related fields.

Minimum of 1-2 years of post-education IT work experience required.

Working knowledge on Windows, Unix and Network.

Basic Configuration and Administration of PC and Laptops will be a plus.

Proficient level of computer skills including O365. Data analysis skill using Excel and Power BI will be a plus.

Experience with call tracking / ticket management system (ServiceNow or Jira), Autotask preferred

Experience with Managed Services, IT Integration and/or Consulting experience a plus

Must be able to work independently and/or in a team environment

Ability to deliver valuable and professional IT services to external clients

Time management and organizational skills to efficiently complete assigned tasks

Good communication skills to ensure successful resolution to client issues

Ability to interact professionally with a diverse group of colleagues and clients

Ability to work on site at client locations with respect to client\xe2\x80\x99s work environment & staff

Capable of maintaining a calm cool composure even when navigating challenging situations and frustrated clients

Provide excellent communication with client while on site assuring superior client service

Only Singaporeans

Willing to work shifts \xe2\x80\x93 12-hr shift including PH and Weekends.

Fully Vaccinated

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our \xe2\x80\x9cpeople first\xe2\x80\x9d philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the \xe2\x80\x98bring your whole-self to work\xe2\x80\x99 philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

DXC Technology