Date: 20-Jul-2022
Location: Singapore, Singapore
Company: Singtel Group
NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.
We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerise the civil service sector and integrate IT into its public services. As a Project Manager (Systems/Network), the broad area of your job responsibilities should cover the following:
Act as a focal point for all Project related enquiries and issues.
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity.
Proactively identify risks to the services provided and work with the customer to mitigate those risks.
Proactively manage any ‘out of scope’ variations to services and liaise with the customer (in conjunction with the Account Manager) on how these are to be handled.
Ensure that effective communication on the services delivered is provided to the customer (including month or weekly service delivery reports) with the agreed timeframes.
Ensure that regular reviews of the services provided are conducted to maintain alignment between the services and the expectations of the customer.
Proactively manage and negotiate Deliverables with the customer.
Produce and deliver standard and ad/hoc reports, discuss Project Delivery, manage issues, discuss charges / scope adjustment with the customer in a timely fashion.
Work with customer counterparts across the organisation to ensure effective execution of business strategies and goal alignment.
Maintain an understanding of industry trends that directly relate to specific customer’s business strategies.
Participate in customer presentations.
Participate in leadership activities and providing performance feedback and developmental coaching.
Monitor and improve team performance, providing leadership, coaching, and performance management.
Knowledge and experience required
Business:
Ability to persuade vendors to work beyond constraints faced
Ability to rationalize with customers.
Able to escalate with expected outcome.
Efficient in the adaptation to changes.
Ability to concurrently drive activities within multiple projects of the same nature
Leadership:
Ability to present information which are easily grasp by target audience
Able to use template to input information and make further enhancement.
Able to form concise approach or position based on information provided.
Able to deliver message to any level of stakeholders.
Able to socialize well with all stakeholders.
Ability to proactively provide assistance to other PMs when required.
Ability to ensure proper handing over of tasks to the correct resources.
Ability to work on a project comprising of new technologies / products with high uncertainties.
Ability to steer into a winning position.
Ability to derive various solutions to address the problem with the relevant stakeholders.
Able to defuse the hostility between the conflict parties.
Able to motivate the team to work towards the success of the project.
Able to identify and coach non-performing individual to complete the tasks
Technical:
Able to appreciate and overcome challenges during the execution phase
Ability to summarize information that targeted recipients / audience are able to understand with minimum clarification.
Able to use formulas and pivot table to streamline data analysis.
Able to manage Gantt chart and plan resources accordingly.
Able to accurately forecast revenue and cash flow
Professional Skills:
Tertiary qualification in Electronics Engineering/Telecommunications or ICT area OR equivalent experience.
Significant Project Management experience in the ICT industry. (4 years or more).
Intermediate level of competency in MS Office suite of products.
Intermediate level of MS Project and/or other project planning tools.
Certification against a recognized project management standard (PMP, PRINCE II, CITPM).
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