Job Description

Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is headquartered Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is headquartered in the USA. It provides services to 70+ Fortune 500 clients across Information Technologies and Industries through a network of regional and local subsidiaries, which are located in: .USA (Global HQ), Silicon Valley .Singapore (Asia HQ), Singapore .China (Shanghai, Beijing, Dalian, Wuhan, Chengdu, Guangzhou and Shenzhen) .Hong Kong & Macau .Japan & South Korea .Thailand, Philippines, Indonesia .Malaysia and South East Asia .India .Europe (MTS + partners) .Middle East (MTS + partners) .ANZ (MTS + partners) MTS has been actively expanding its solution and service offerings through sustainable investments of vendor capitalists in developing proprietary services, solutions and establishing strategic partnerships with leading international partners such as CISCO and AVAYA. MTS has a strong servicing team, staffed with senior international domain specialists, providing business and IT consulting, project management, application virtualization testing and IT operation support services. Our company is a socially responsible employer with over 200 highly talented professionals, managed by a world-class multi-national executive team. Please visit our official website to get it further: www.mtscloud.com Roles & Responsibilities Social Care Sound Judgement and Discretion: -Recognize what a customer is asking for or about. -Assess quickly whether it warrants a response. Organized, Collaborative, Responsive: -Stay on top of engagement opportunities. -Solicit additional details for the customer from relevant stakeholders. -Deliver a response as soon as possible, or action the solution requested ' ensuring excellent customer experiences at every touchpoint. Crisis Management: -Have an eye for trends or crises-in-the-making. -Gather supporting metrics, quantitative and qualitative. Social Listening Consultative: -Communicate with stakeholders. -Conduct thorough discovery. -Coach stakeholders to frame their questions and provide clear requirements. Tech-Savvy and Listening Expertise: -Understand how to properly organize the right keywords/queries and topic segmentation in order to configure the queries and dashboards for accurate analysis. -Stay up-to-date with the latest capabilities, and know when to offer them for appropriate projects. Data Analysis & Story Teller: -Create an executive story from the data, observed trends and your knowledge of technology. Qualification Bachelor Degree of digital marketing, marketing communications and related discipline. Language fluency either one of these: -English -German -French -Japanese -Chinese 100% WFH remote support set up. Prior experience as social media (FB/Insta/Twitter/other media) expert in technology companies.