Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Soft Services, Events & EHS LeadWork Dynamics - Integrated Facilities ManagementThe Soft Services and Events Lead is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.
Provide and manage a comprehensive and consistent range of services across the campus with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL\xe2\x80\x99s \xe2\x80\x9cThe Future of Work\xe2\x80\x9d methodology.Transforming to the Workplace Team of the futureIntroduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floorsAdopt the account\xe2\x80\x99s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applicationsDevelop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agileFacilities OperationsManage & oversee soft services and events management as part of the scope deliveredCreate a comfortable, welcoming, and hospitable experience employees and their guestsSupervise and maintain the work schedule of the workplace support team, including security and housekeeping staff.Review operational SOP\xe2\x80\x99s & propose / make changes as part of continuous improvementAble to liaise with Landlord on lease management and contractual services delivered including Cleaning ServicesHuman ExperienceDeliver the account\xe2\x80\x99s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campusDeliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and prideEnsure the account\xe2\x80\x99s HX program initiatives are measurable and tangible to the workplaceSupport all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&IClient EngagementCreate a fun and impactful client engagement strategyEngage with all guests, employees, and key stakeholdersImbed in the FM team a culture of empowerment, engagement, and fulfilmentWork with relevant parties on space management through data analyticsDevelop client support/feedback initiatives e.g. FAQBuild a team of ambassadors to delivery soft services that are authentic, caring, and able to provide timely servicesEnsure effective communications and reporting to clients on operation matters and Workplace ExperienceEvaluate service response time and analyse occupants\xe2\x80\x99 service request trends and suggestionsEnsure feedback from client sessions is recorded and actioned to the satisfaction of the end userCommunicationLead the development and implementation of all internal communication strategies in collaboration with client\xe2\x80\x99s leadership with a focus on improving culture and employee engagement.Liaise with JLL team and client on soft service deliveryShare regular event and celebrations content through client\xe2\x80\x99s internal monitors, blog posts, newsletters, and other communication channels.Adopt innovative communication strategiesChampion monthly meetings with stakeholders to enhance relationshipsTeam ManagementTeam player, motivational leader, work across business unit to establish a collaborative environment.Identify area of development for his /her staffDrive the campus team to meet all key performance indicators as set out in the Account plan & SLA.Actively encourage an environment that drive teamwork, co-operation & performance excellenceReportingEnsure the monthly performance report is generated to meet SLA standards.Review applicable monthly financial reports including the preparation of accruals and variance analysisExperienceA Bachelors in related field and work experience of four to six (4-6) years, which should be related to all aspects of workplace (FM) delivery at account level.Excellent time management and communication skills.Sales skills and ability to build productive business relationshipsAbility to manage multiple projects independentlyComprehension of soft services to ensure services are managed, although technical qualification / background is not mandatoryOne or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.MS Office proficiencyTask SkillsHospitality managementProject managementPlanning and organizingCustomer relationship managementPersonal SkillsStrong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organizationConfident, friendly & engagingStrong drive and persistence to achieve resultsCreative thinking with an open mind that is balanced by a strong sense of realism and practicalityLocation:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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