Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Soft Services Manager

Work Dynamics - Integrated Facilities Management (Singapore, APAC)

Account Site: Pulau Bukom

:

Soft Services Manager duties and responsibilities include working closely with the hard services engineering manager. You will lead a team of facility executives and soft services vendors to manage the facility\xe2\x80\x99s day-to-day maintenance, functional operations of the facilities and ensure that all administrative functions, soft services issues and facility services are covered. You will strive for continuous improvement in the process.

In addition, you will help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You will also be on top of health and safety issues that may arise, and actively participate in reviewing them.

The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.

Also part of your mandate is to monitor the facilities infrastructure, vendor\xe2\x80\x99s performance and processes comply with standards. Direct report to the Site Workplace Director.

As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you\xe2\x80\x99ll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope. You will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.

Responsibilities:

People Management
Demonstrate and ensure to instill a culture in the team that match our \xe2\x80\x98I am JLL\xe2\x80\x99 core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer.
\xe2\x80\x93 Manage and coach team.
\xe2\x80\x93 Develop and sustain a high-quality well motivated team.
\xe2\x80\x93 Ensure high staff morale, trust and work ethics.
\xe2\x80\x93 Actively support an environment that supports teamwork, co-operation and performance excellence within team.
\xe2\x80\x93 Assist in mentoring and enabling Training & Development of team members.

Client/Stakeholder Management
\xe2\x80\x93 Deliver excellent customer service to meet on-site client\xe2\x80\x99s expectations.
\xe2\x80\x93 Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
\xe2\x80\x93 Monitor procedures to ensure client\xe2\x80\x99s expectations are conveyed and worked upon.

Procurement & Vendor Management
\xe2\x80\x93 Manage multiple vendors including hard and soft skills to deliver services on time and within budget.
\xe2\x80\x93 Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices.

Contracts Management
\xe2\x80\x93 Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle of Ethics.
\xe2\x80\x93 Monitor expiry of contracts and initiate re-procurement if needed.
\xe2\x80\x93 Continually assess contracts to ensure best value delivered to the client.

Finance Management
\xe2\x80\x93 Ensure that the site\xe2\x80\x99s financial operations are meeting targets and control requirements.
\xe2\x80\x93 Assist and monitor financial processes to ensure account payable procedures are always followed.

Health & Safety Management
\xe2\x80\x93 Implement and manage safety procedures to ensure the provision of a safe working environment.
\xe2\x80\x93 Ensure compliance with statutory regulations on fire, health and safety standards.

Site Operations Management
\xe2\x80\x93 Implement Industry Best Practice operations
\xe2\x80\x93 Assist and monitor to ensure all building procedures and performance measures are always maintained.
\xe2\x80\x93 Ensure all Critical Environment (CEM) requirements are met.
\xe2\x80\x93 Seek ways to reduce costs and improve operational standards
\xe2\x80\x93 24/7 emergency call support and site attendance are required.

Risk Management
\xe2\x80\x93 Assist in the implementation and management of a property risk management program.
\xe2\x80\x93 Support the implementation and monitoring of disaster recovering and business continuity plans.
\xe2\x80\x93 Follow established escalation procedures and incident reporting procedures.
\xe2\x80\x93 Adhere to Jones Lang LaSalle\xe2\x80\x99s business conduct by ensuring compliance with the firm\xe2\x80\x99s guidelines, procedures and strategies.

\xe2\x80\x93 Achieve Key Performance Indicators and Service Level Agreement targets

Requirements:

• Minimum 5 years of relevant supervisory experience in facilities management, facilities engineering, or related field.
• Knowledge of vendor management for specialized services.
• Strong budget management and financial analysis skills
• Bachelor\'s Degree, Diploma Holder in Building Services or its equivalent
• Possess strong ability to manage Hard and Soft FM Services.
• Excellent written and communication skills.
• Experienced Soft Services with extensive experience in managing cleaning & landscaping works, locker, laundry, residential & event coordination, etc.

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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