Job Description

Role Summary

Own the end-to-end delivery and quality of our merchant-facing digital products --Membership Platform. You will lead cross-functional delivery (product/engineering/ops), oversee PoC and feature rollout, and ensure security, reliability and compliance as we scale across Singapore, Indonesia and Malaysia.

Key Responsibilities

Software & Applications Management + Oversee the acquisition, development and deployment of software systems and platform features; set acceptance criteria and release readiness.
+ Lead Proof-of-Concepts (PoC) and solution experiments; ensure security and risk factors are considered in design and implementation.
Merchant Delivery & Onboarding + Drive full-cycle rollout for merchants: environment checks, account/menu setup, payment linkage, UAT, go-live, hypercare (D+30).
+ Standardise SOPs, runbooks and checklists; track order success rate, reconciliation accuracy, message delivery/engagement.
Quality & Testing Framework + Build an application QA system covering functional, performance, refund/exception and multi-merchant scenarios.
+ Adapt APQP/IPD concepts to digital delivery (quality gates, FMEA-style risk logs, lesson learn).
+ Implement incident dashboards, alerting and RCA/8D closure; drive preventive actions with engineering.
Data-Driven Operations + Partner with data team to convert operational telemetry (uptime, latency, error rate, refund rate, campaign lift) into actionable insights.
+ Maintain merchant segmentation templates (New/Active/Dormant/VIP) and service-level scorecards.
Supplier & IoT Quality + Coordinate with hardware/SDK vendors (payments, messaging, sensors) to meet SLAs; enforce corrective actions as needed.
+ Monitor installation success, device uptime and field failure rates; plan spares and RMA processes.
Compliance & Localisation + Ensure PDPA and local privacy compliance; maintain consent & audit trails.
+ Localise delivery SOPs for SG/ID/MY (language, payment methods, device standards).
Cross-Functional Leadership + Chair change/release readiness; align product roadmaps with field issues; mentor a high-performing delivery/quality team.

Minimum Requirements

Either of the following (meet one): + Bachelor's degree in Computer Science, Information Technology, Programming & Systems Analysis, or related; or
+ Minimum 3 years' experience in one or more of these roles: Software and Applications Manager, Software Development Manager, Head of Applications Development, Application Development Manager.
5+ years leading software delivery/QA/production operations for SaaS, platforms or complex systems. Proven cross-functional leadership with measurable quality outcomes (SLA/SLO, incident MTTR, release quality). Hands-on with modern release practices (UAT/SIT, observability/alerting, CI/CD hygiene, post-mortems).

Preferred

Experience integrating payments/messaging SDKs and IoT devices in offline merchant environments. * Familiarity with APQP/IPD-style quality gates?FMEA/RCA/8D?supplier quality management