Software Application Support Engineer J44161

Tanjong Pagar, Singapore, Singapore

Job Description


You are hired under a Software company who providing custom software solutions (web app) to their client in FinTech and Gaming industry.
In this role, you are responsible as a L1 engineer to offer your support to solve our user issues.

  • Salary package up to $4,500 + AWS + VB (approx. 2-3 months bonus)
  • 12-hours shift arrangement with 3-2-2-3 working pattern (working from home during night shift) - no need to standby after working hours
  • 8 am to 8 pm (morning shift) / 8 pm to 8 am (night shift)
  • Dynamic & fun working environment
  • Office Location: Tanjong Pagar
Responsibilities: * Provide technical support and assistance to clients via various channels (email, phone, chat, etc.).
  • Understand and troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases.
  • Build strong relationships with clients, ensuring clear and effective communication throughout the support process.
  • Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information.
  • Document troubleshooting steps, solutions, and knowledge base articles to enable self-service support resources for clients.
  • Act as a liaison between clients and internal teams to ensure effective communication and issue resolution.
Requirements:
  • Min diploma in Computer science or any relevant discipline
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
  • Customer-centric mindset with a focus on delivering exceptional support experiences.
If you are ready to embark on a journey of modern technologies, we invite you to submit your updated resume now!Ng Kee Hung (Vickus) - R2091423ScienTec Consulting Pte Ltd - 11C5781

ScienTec Consulting

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Job Detail

  • Job Id
    JD1415940
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $4500 per month
  • Employment Status
    Permanent
  • Job Location
    Tanjong Pagar, Singapore, Singapore
  • Education
    Not mentioned