Software Support Engineer (wfh) J41086

Singapore, Singapore

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As a leading software company, we are looking for a Software Support Engineer to join our team to provide technical support to our clients:

Salary package up to $4,000 + AWS + VB (approx. 2-3 months bonus)
12-hours shift arrangement with 3-2-2-3 working pattern (working from home during night shift) - no need to standby after working hours
Dynamic & fun working environment
Office Location: Tanjong Pagar

Responsibilities:

Provide technical support and assistance to clients via various channels (email, phone, chat, etc.). Understand and troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases.

Build strong relationships with clients, ensuring clear and effective communication throughout the support process.

Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information.

Document troubleshooting steps, solutions, and knowledge base articles to enable self-service support resources for clients.

Act as a liaison between clients and internal teams to ensure effective communication and issue resolution.

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