Software Support Specialist

Singapore, Singapore

Job Description

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Roles & Responsibilities:



  • Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.
  • Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.
  • Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.
  • Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.
  • Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
  • Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
  • May have to extend regular work timings and work on various time zones while working on Support tasks assigned.
  • Will report to the Support Lead and will be part of INDIA Delivery Center.



Required Professional & Interpersonal Qualities:


  • Any Graduate / BE / BTech /MCA.
  • Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.
  • Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.
  • Working according to target market time zone a must. Excellent verbal, written and effective communication skills.
  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
  • Effective time-management, organizational and prioritization skills.
  • Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.


Benefits


Performance Bonus
Security Architect

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Job Detail

  • Job Id
    JD1306184
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned