Job Description

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about .

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Roles & Responsibilities:

The Solution Engineer role at Zoom is an exciting and rewarding position. We are looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform. The Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our customers.

This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom. Must be able to understand and articulate Zoom's architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers biggest collaboration challenges.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)

As a Solution Engineer you will be:

• Designing next generation communication solutions for Zoom customers
• Conducting demo and proof of concepts for prospective Zoom customers
• Solution and architectural design and selling
• RFQ/RFP response/preparation
• Building competitive intelligence
• Working Across Multiple Boundaries
• Driving the Zoom Vision

There may be travel required in the territory stated above. We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom.

Requirements:

• Strong Business acumen and excellent communication skills
• 7+ years of technical experience in Collaboration technologies
• 7+ years of experience in a customer facing technical role
• Knowledge of traditional voice communications systems and applications
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
• Ability to create, present and document technical solutions
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• Ability to formulate and communicate a technical solution / vision
• Understanding of solution sales
• Be flexible and able to function in a high growth environment
• Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Desired Skills:

• Experience and knowledge in Contact Center are strongly preferred
• End-to-end IT systems knowledge
• Mentor developing team members
• Act as a leader when the situation warrants
• Understand Zoom partner and ecosystem partners, products and applications
• Competitive knowledge (in their area of specialization) including solution, technology and product offerings.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at .

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click .

Explore Zoom:

Find us on social at the links below and on

View more jobs, sign up for job alerts and join our talent community. .