Job Description

Work Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Zoom Phone, Solutions Engineer – Singapore The Solution Engineer role at Zoom is an exciting and rewarding position. The ideal Zoom Phone Solution Engineer is passionate about our Cloud Meeting vision, can act as a customer's trusted advisor and technical consultant, and will have exceptional experience in PBX/telephony, Contact Center systems Diagnoses and troubleshoots all Zoom Phone issues and assists customers to maintain stable integrated UC platform.
Perform advanced technical presentations for enterprise customers, and prospects through demonstrations, product overviews and sales presentations to deliver the value of Zoom Phone , Zoom Contact Center and UC Platform. Troubleshoots and reproduces customer technical issues to resolution and/or escalate Develop relationships with customers, sales and support teams, become a product and customer advocate, and provide world class technical support when needed Applies expert knowledge of Zoom Communication services and phone technology Develop and maintain an expert understanding of Contact Center applications and products. Perform advanced contact center technical presentations for customers and prospects. Responsible for training customer administration of Zoom Phone platform Answers complex technical questions and offers workarounds for customer networks Responds promptly to escalations while keeping detailed case notes Manage escalated issues and collaborate with other internal departments to expedite resolution Help develop and maintain customer facing and internal help articles Perform lab testing, work with Architecture team Presales Engineering of VOIP solutions Deep understanding of regulatory requirement. Requirements Knowledge of Zoom communication stack Bachelor’s degree in business related field preferred 5+ years’ experience in a customer focused role with understanding of customer communication requirements for enterprise business markets. Strong technical troubleshooting skills, perseverance and patience Experienced in Voice, Video, Contact Center, VOIP network architecture and technology including SIP, RTP, QoS, COS, codecs Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc. Networking, IT or telecommunications certification is a plus Experience supporting telecommunications, networking or Software-as-a-Service products Ability to work efficiently in a highly demanding team-oriented and fast-paced environment Ability to communicate and empathise with all levels of customers – executives, end users, developers Self-motivated with the ability to dive right in, be effective and make a difference Experience with Contact Center Solutions is a plus.Knowledge and demonstrated operating experience with contact center applications. Influencing from the Pre-Sales capacity the addition of new customers while retaining and expanding our footprint within our existing customers. Contributing to the sales team and overall organisation exceeding quota and expectations. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law. At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here. Explore Zoom:

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