Job Description

Work Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Zoom Virtual Engineering (ZVE) is the engine that delivers technical excellence through our centers of excellence (COE). We leverage operational excellence to scale and accelerate pre-sales coverage in the markets we serve by aligning the right resource to the right opportunity at the right time. We are passionate about our people and making a positive impact on the team, Zoom, and the world. We encourage individual growth and development both deep (product expertise within product focused COEs) and wide (platform expertise across the COE pillars), by building a team that is strong, cohesive, and connected, with clear goals and a shared purpose. The Zoom Virtual Engineering (ZVE) Solutions Engineer (SE) is an exciting and rewarding position. The ideal ZVE SE is passionate about our UCaaS vision and will have experience in Cloud Meetings, Cloud Video, Cloud Voice, ISV integrations as well as having knowledge of legacy PBX/telephony systems and on-prem video endpoints. This individual will work with enterprise-level customers to demonstrate the business value of specialized product-sets within the overall Zoom platform. This individual must be able to understand and articulate Zoom's architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers biggest challenges by being the pre-sales expert within a specific subject matter expertise area. The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Meetings, Chat, Webinars, Phone, Events, Rooms, Marketplace/API) and/or competitive equivalent. In-depth knowledge of application-based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)

As a Solution Engineer you will be:

• Designing next-generation communication solutions for Zoom customers
• Conducting demos and POCs (proofs of concept) for prospective and existing Zoom customers
• Solution and architectural design and selling
• RFQ/RFP response/preparation
• Building competitive intelligence
• Working Across Multiple Boundaries
• Driving the Zoom Vision

There may be limited travel required in the territory stated above. We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom.

Requirements:

• Business acumen and excellent communication skills
• 1-2 years of technical experience in Collaboration technologies
• SaaS Collaboration sales, success or tech support experience (i.e. web conferencing, cloud voice, UCaaS)
• Ability to create, present, and document technical solutions
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• Understanding of solution sales
• Be flexible and able to function in a high-growth environment
• Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines
• Basic understanding of DevOps with basic programming knowledge
• Typically requires a Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Desired Skills:

• Experience in a customer-facing technical role is preferred
• Knowledge of traditional voice communications systems and applications
• Working knowledge of packet captures - how to read and decipher
• End-to-end IT systems knowledge
• Formulate and communicate a technical solution/vision
• Understand Zoom partner and ecosystem partners, products and applications
• Competitive knowledge in UCaaS and ISV market

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law. At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here. Explore Zoom:

• Hear from our leadership team
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