Job Description

RINA is currently recruiting for a South Asia Pacific Marine Commercial Support Advisor to join its office in Singapore within the South Asia Pacific Marine Division.
Mission
The Commercial Support Advisor plays the role in the administrative aspects of customer interactions, offer management, and basic pricing. This position supports the commercial team's efforts to provide efficient and effective services to clients while ensuring accurate record-keeping and contributing to marketing intelligence efforts.
Key Accountabilities

• Business Intelligence and Data Reporting

- Assist in gathering business intelligence, competitor analysis, market trends
- Generate reports and presentations to support decision making with commercial team
- Assist is data analysis related to customer segmentation and pricing * Customer Communication
- Ensure prompt and efficient responses to customer enquiries
- Communicate effectively internally and externally regarding offers and pricing * Customer Data Management
- Create and maintain accurate customer records
- Handle customer enquiries related to account information and updates
- Assist in preparation of offers for enquiries received
- Understand and assist commercial team to maintain pricing strategy
- Ensure consistency and accuracy in offer documents
- Maintain proper record of offers, pricing agreements and other relevant documents
- Ensure compliance with company policies regarding record keeping and reporting
- Assist in value added offerings to clients as requested * Administrative Support
- Provide administrative support to the commercial team
- Collaborate with team members to streamline administrative processes
- Maintain accurate records and organized filing of documents
Education
High School Diploma/GED in Business Administration Finance Management
Qualifications

• Minimum of 3 years of experience in customer data management, sales support, or a related administrative role.
• Strong knowledge of CRM systems and database management for maintaining accurate customer records.
• Experience in offer emission and pricing strategies, ensuring accuracy and consistency in documentation.
• Proficiency in administrative support tasks, including document preparation, data entry, and record-keeping.
• Excellent communication skills, with the ability to interact professionally with clients and internal teams.
• Strong analytical skills to assist in data analysis, reporting, and market trend evaluations.
• High attention to detail and accuracy in handling customer information and pricing agreements.
• Ability to multitask and work efficiently in a fast-paced commercial environment.

Competencies

• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.

Skills Required