Specialist/executive, Customer Experience Quality
Jurong, Singapore
Job Description
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Job ID:
CS_2023_CEQ_01
Job Type:
Full Time
Job Classification:
Executive
Department:
Customer Service
Function:
Customer Service
Location:
Jurong, Singapore
Years of Experience:
2
Job Responsibilities/Requirements:
:
- Conduct Transaction monitoring and Audit on M1 Channels and Platforms
- Perform Root Cause Analysis with regards to Experiential data and drive improvements through engaging stakeholders in Requirements Gathering, Gap Analysis, Countermeasures and Implementation of Solutions
- Lead in the documentation of revised customer journey and process improvement flow; with planned scheduled reviews to keep it relevant and updated.
- Lead end-to-end improvement initiatives that yield positive results in the areas of Service, Quality, Cost, Staff and Customer Satisfaction
- Strong communication, interpersonal and planning skills
- Ability to analyse and interpret facts from data in a logical and structured manner.
- Ability to work independently on projects and a team player within and cross-functional
- Results driven and strong interpersonal skills primarily in areas of Communication, Negotiation, Problem Solving and Decision Making
- Excel knowledge, e.g. pivoting, charts, functions, etc.
- LEAN knowledge and Project Management skills would be an added advantage.
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Job Detail
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Job IdJD1306548
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJurong, Singapore
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EducationNot mentioned