Job Description

Established in 2020, Swimwerks originated as a school for swimming in Sembawang that offers professional swimming classes for all ages with our team of established swimming instructors.

Today, beyond providing swim classes, we have transformed into a multi-faceted, one-stop aquatic hub for all the water-related activities you can think of!

We have everything individuals need to thrive in the water, from group and private swimming lessons to certification courses and aqua fitness programs.

To cater to our corporate clients, we also provide Lifeguard Services and Aquatic Event Management services for corporate aquatic needs.

We are the solution to Singapore\xe2\x80\x99s aquatic needs \xe2\x80\x93 blueprint your aquatic journey with Swimwerks today!



RESPONSIBILITIES:

- Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner

- Handle enquiries via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience

- Resolve customers\xe2\x80\x99 issues and provide feedback and analysis

- Manpower scheduling & rostering duties

- Responsible for ensuring timely delivery of services, and remind customers on updates

- Identify process gaps within the department and drive improvement

- Prepare reports and data analysis on a monthly basis

- Go for site visitation to customers when required

- All other ad-hoc administrative duties as assigned

REQUIREMENT:

- Relevant Diploma/Degree Holder

- Strong eye for details and meticulous with numbers & data

- Have the integrity and high standards in the work you do

- Comfortable working in a fast paced team

- Good timekeeper, well organized and excellent problem-solving skills

- Able to work independently, resourceful and a good team player

- Excellent communication and customer\xe2\x80\x99s centric skills

- Computer literacy with MS office software

- Able to work on weekends

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

InternSG