Job Description

For companies hellbent on growth, Rapyd is the global fintech partner that simplifies and advances commerce in every market. Rapyd lets you build bold. Liberate global commerce with all the tools your business needs to create payment, payout and fintech experiences everywhere. From famous Fortune 500s to ambitious neighborhood upstarts, our payments network and powerful fintech platform make it easy to pay suppliers and get paid by customers—locally or internationally. With offices in London, Tel Aviv, San Francisco, Denver, Dubai, Miami, Singapore, Iceland and Hong Kong, we know what it takes to make cross-border commerce as friction-free as being next door. We're boldly building it—so you can grow your business. Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter As a Technical Customer Support Engineer you will be responsible for:

• Be the first line of defense and escalation for any technical issues
• Handle customer requests and maintain Rapyd's SLA & customer satisfaction
• Escalate and own issues internally and externally with service providers / partners
• Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer's issues
• Cover "on-call" shifts as needed to support our global coverage model

Requirements:

• At least 2 years’ experience as technical support (Level/Tier 2)
• At least 2 years’ experience with SaaS products
• Knowledge in API, bug reporting tools - Must
• Significant customer facing experience
• Great technical writing and verbal communication skills
• Strong debugging skills with multiple tools
• Experience in a payments industry- an advantage
• Knowledge in the following tools: SQL, Postman, AWS dashboards, Kibana, Jira , Salesforce, confluence and AWS dashboards - an advantage.
• Experience in a fast-growing organization
• Fluent in English (writing & verbal)

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