Job Description

JOB TITLE: SR. ENGINEER, IT INFRA SERVICES, ROA ORG UNIT NAME: SHARED SERVICES LOCATION: SINGAPORE
JOB PURPOSE
Lead and manage a team of technical specialists and outsourced service contractors in order to securely deliver IT infrastructure services in Rest of Asia, according to the specifications agreed with business/function, manufacturing and IT organizations.
Provide 24x7 reliable and responsive IT infrastructure services across the global landscape of SABIC's business operations to service its' customer in over 12 countries.
Accommodate future growth by making infrastructure a facilitating asset when integrating the infrastructure of acquired companies.
JOB RESPONSIBILITIES

• 
  As a member of the Regional IT Services team, participate and contribute to the execution of the overall IT strategy to ensure Global IT maximizes its short, medium and long term value to its customers. Closely work with manager and formulate and implement plans and budget in line with regional IT strategy for his/her location and befitting the department and needs and objectives of SBUs in Rest of Asia.
• Create and manage robust operations review processes under ITIL/ISO standardized procedures across infrastructure solutions and services. Maintain understanding of critical business process and manufacturing operations. Establish and lead an effective operational team, integrating key infrastructure related contacts with appropriate supplier representatives. Track and communicate operational metrics (including trending over time) and identify process improvement opportunities. Participate in teams supporting transformation projects with the businesses, such as refresh and consolidation strategies and infrastructure technology rollouts. Work with business and service providers to identify and resolve systemic process and/or service delivery issues. Ensure that infrastructure (networks, data centers, servers, collaboration systems, backup and storage) incidents and problems are resolved in a timely and effective manner, and reduced by analyzing root cause, minimizing disruption to business operations and adhering to SLAs on availability and resolution response times. Ensure businesses are aligned with infrastructure processes and are utilizing appropriate support and infrastructure management tools (service desk, virus protection, etc.). Participate in, and provide critical input into, core corporate infrastructure planning activities, including strategic planning and annual operating plan. Optimize the delivery of existing and new services and support the continuous improvement of the infrastructure architecture and design. Perform infrastructure asset (hardware, software and related infrastructure technology) assessments to determine their applicability and value for the enterprise. Ensure execution of firm enterprise and IT policies across the Rest of Asia infrastructure team. Facilitate collaboration with application architects, infrastructure and IT security engineers, systems administrators, and other technology specialists in project and strategy implementation. Influence and assist with the design, when appropriate, of new alternatives. Ensure 24x7x365 support of systems. Align with global counterparts in order to achieve standardized operations and leverage subject matter expertise.
• Set administrative management priorities across the team based on business requirements. Direct day-to-day operations, providing expertise and encouraging teamwork, to achieve high performance standards and meet targets. Secure knowledge level of workforce is up to standard. Adhere to and promote relevant infrastructure policies and procedures.
• Exercise financial authority within established limits and control departmental/project budget expenditure in the region. Provide L4 manager with information related to department performance including cost allocation (input for service bundles). Plan and develop department annual/project budget and control expenditures aligned with it. Manage the financial operational performance. Manage costs allocation process integrity and completeness.
• Plan staffing in accordance with knowledge and experience needs. Conduct appraisals for all internal direct reports and external service contractors to the position. Proactively coach and mentor less senior staff.
• Maintain regular contact with the regional IT L4 managers and relevant regional peers to ensure services are aligned to their needs. Ensure involvement of right stakeholders for major incidents communications and resolution on root cause fixes. Ensure involvement of right stakeholders in pro-active communications regarding scheduled maintenance efforts, planned upgrades and system outages. Align horizontally about the feasibility of the service levels to provide SME input to the stakeholders. Recognize and acknowledge complaints and concerns.
• Analyze recurring incidents and performance of existing systems, processes, people and ensure corrective actions are taken. Continuously look for opportunities to make the functions' processes more efficient.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in IT or Electrical or Electronic Engineering
• 10 years’ experience in Information Technology environment, preferably in IT or petrochemical industry.
• 5 years management experience in different business or IT functions or programs.
• ITIL Foundations certification.

ABOUT SABIC SABIC is a global diversified chemicals company, headquartered in Riyadh, Saudi Arabia. SABIC manufactures on a global scale in the Americas, Europe, Middle East and Asia Pacific, making distinctly different kinds of products: chemicals, commodity and high performance plastics, agri-nutrients and metals.
SABIC supports its customers by identifying and developing opportunities in key end-use applications such as construction, medical devices, packaging, agri-nutrients, electrical and electronics, transportation and clean energy. Production in 2019 was 72.6 million metric tons.
SABIC has more than 33,000 employees worldwide and operates in around 50 countries. Fostering innovation and a spirit of ingenuity, SABIC has 12,540 global patent filings, and has significant research resources with innovation hubs in five key geographies – USA, Europe, Middle East, South Asia and North Asia.
Equal Opportunity Employer (EOE) Statement SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person’s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.