Job Description

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About Dexcom:

Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.

Position Summary:

In order to support the rapid growth and scale of Dexcom, we are seeking an experienced, highly-motivated Sr Manager Program Management of APAC Strategic Programs. As a successful Business Program Manager within business enterprises, the Sr PM will help streamline the business life cycle process, prioritize projects, and drive new solutions introductions to achieve the company\'s business and strategic objectives for the APAC region. The successful candidate must be able to demonstrate a proven track record in managing a range of complex, high-impact business programs/projects with strong organizational leadership and influencing skills across many different business functions.

Operating with a transformative mindset, you will effectively manage multiple programs of work involving enterprise solutions and services for the business enterprise of Dexcom. Specifically, you will begin by focusing on business programs with extensive impact to the customer experience, Go-to-Market strategies, and scalability. These will include cross-functions from such groups as Sales, Commercial, Legal, Marketing, QA, Finance and so forth.

You will view this as a tremendous opportunity to impact our customer base and growth of the organization, as well as service our internal business partners. As people manager, this role will manage Project Managers in different capacities in Japan, South Korea and other APAC Commercial locations. This position reports to the VP and General Manager, APAC.

Essential Duties and Responsibilities:

• Works in a large strategic portfolio using a wide range of program management expertise with the ability to use company objectives to resolve complex issues in effective and creative ways.
• Independently identifies opportunities to long range plans and portfolio and develops plans with senior stakeholders as well as project team using concepts, influence, and techniques to conduct in-depth evaluation and problem solving.
• Ability to lead and manage local in-country project managers, even when they are reporting in to local leadership. Experienced and successful in working in matrixed environment.
• Coordinates, leads, and oversees go-to-market strategic planning & gap analysis meetings with senior stakeholder groups to develop strategy models and program forecasts.
• Daily engagement with VPs, Directors, & Managers, with the confidence and ability to lead senior stakeholder meetings and initiate action on assigned items.
• Works with Vice President and local directors to identify target groups and build roadmaps for change communications across a cross-functional organization.
• Networks and influences key senior stakeholders across the organization and outside own area of expertise.
• Prepares and delivers change management communication content electronically or in briefings to executive and program leaders to develop awareness, knowledge, and desire for upcoming program changes and events.
• Tracks communications effectiveness with target audiences.
• Oversees stakeholder adherence to program governance and makes recommendations for updates, changes, or improvements.
• Drives innovation for system, process, and technology that support financial objectives, including revenue and margin targets.
• Augmentation for operations staff Program/Project Management for limited duration projects
• Interact and liase with PMO peers across other Dexcom commercial regions
• Translates complex technical data and creates information products that are easily understood by a wide range of audiences.
• Independently tracks workstream initiatives, develops reporting dashboards, makes reports, and builds executive briefings.

Experience and Education Requirements:

• Typically requires a Bachelor\xe2\x80\x99s Degree and a minimum of 8-12 years of related and direct experience in business program management area.
• At this level, a graduate degree may be desirable with 4 years of related experience
• Ability to flex leadership style across cultural differences in the APAC region
• Demonstrated project management skills, with proven track record of leading broad, complex, and/or strategic programs combined with the ability to execute at tactical project-level activities and tasks.
• Strong understanding and appreciation of business process and pain points in business areas. (preferably in High Tech or Biotech environment)
• In-depth knowledge and experience leading cross-functional teams, with stakeholders at all levels of the organization.
• Broad business and technical acumen and proven experience working effectively in a matrix organization and ability to collaborate effectively across geographies.
• Integrate process, people, quality, and commitment-centric approach to getting work done - strong customer service orientation.
• Ability to work with different cross-functional stakeholders to establish and ensure a reliable and productive working relationship. Strong partnering skills.
• Will manage Program Management leaders in APAC -
• Good written and oral communication skills including capacity to comfortably interface with senior leaders.
• Exceptional skills in assessing, summarizing, and presenting business or operational priorities and decision-points for effective, timely and efficient management/executive decision-making.
• Fluent user in Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Teams.

Preferred Qualifications:

• PMP Certification
• Lean Six Sigma Certification

• Worked within a Business PMO structure
• Life science or medical device industry experience

Functional Description: Professional Individual Contributor

Performs commercial project completion using an internal and external customer perspective, typically from initiation through delivery. Oversees multiple projects, coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.

Functional/Business Knowledge:

• Having wide-ranging experience and uses professional concepts and knowledge of company objectives to resolve complex issues in creative and effective ways.
• Possesses knowledge of advanced concepts, techniques, and standards.
• Viewed as expert in the field within the Function.

Scope:

• Works on complex issues where analysis of situations or data requires an in-depth evaluation.
• Work is reviewed upon completion for adequacy in meeting objectives.
• Networks with key contacts outside own area of expertise.

Judgement:

• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Exercises considerable latitude in determining objectives and approaches to assignment.
• Determines methods and procedures on new assignments and may coordinate activities of other colleagues.

Language Skills: Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to perform the following Physical Activity: Standing, walking, sitting, using hands, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, taste or smell. May be required to lift 0 lbs. to over 100 lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be exposed to the following environmental conditions: Wet or humid conditions, work near moving parts, work in high - precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme heat (non-weather), extreme cold (non-weather), risk of electric shock, work with explosives, risk of radiation, vibration. The noise level in this work environment can range from quiet to very loud.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Experience and Education

• Typically requires a Bachelors degree with 13+ years of industry experience.
• 5-8 years of previous people management experience.

Dexcom