Job Description

Key Responsibilities

Documentation & Compliance + Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
+ Maintain accurate records to meet corporate standards and regulatory requirements.
Shipment Routing & Optimisation + Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
+ Analyse cost-time trade-offs to balance service levels with budget objectives.
Rate Negotiation & Carrier Management + Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).
+ Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
Brokerage Coordination + Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
+ Troubleshoot and resolve brokerage issues to avoid delays or penalties.
Sales Support & Quoting + Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.
+ Empower sales teams with timely shipping insights and potential cost-saving strategies.
Freight Bill Auditing + Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
+ Track audit outcomes and contribute to ongoing cost-control initiatives.
Customer Service & Issue Resolution + Act as the primary point of contact for client inquiries and shipment status updates.
+ Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
Relationship Management + Build and maintain strong, trust-based relationships with internal teams and external partners.
+ Consistently deliver exceptional service to strengthen customer loyalty.
Other Duties + Undertake special projects and continuous-improvement initiatives as assigned by management.

Skills & Abilities

Excellent verbal and written communication skills; intuitive listening and problem-solving abilities. Proven capacity to work under pressure in fast-paced environments and manage multiple priorities. Strong analytical mind with meticulous attention to detail. Proficient in TMS/ERP systems and the Microsoft Office suite. Client-focused, proactive attitude with a proven record of delivering service excellence. Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.

Education & Experience

Minimum of 3 years' experience in freight operations, logistics, or a related field. At least 2 years' practical experience with motor carriers, freight forwarders, or express couriers. * High School Diploma required; a Bachelor's degree in Business, Supply Chain, or Logistics is preferred.