Job Description

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Platform Products Technology group in VISA is one team that strongly works towards next-gen payments and believes in its slogan It\'s Everywhere You Want to Be, for making payments accessible everywhere and for everyone. This group innovates technology that improves the lives of millions of people around the world for the payment ecosystem. The desired candidate will be part of this journey of our team and will be contributing to achieve the same. This role is in Site Reliability Engineering (SRE) team which focusses on the digital products from reliability, availability, performance, and efficiency perspective.Responsibilities:Engage with product, architects, developers, Certification, Project management, Operations & Infrastructure teams from the start of the SDLC phase.Become subject matter expert for the assigned product verticals. Analyze complex systems from a reliability and resilience perspective.Run the production environment by monitoring availability and taking a holistic view of system health. Use ELK, Grafana, and Splunk for monitoring application-specific logs, visualizing metrics, creating dashboards, and alerts.Understanding the end-to-end product topology from infrastructure and application perspective.Build/Design automation script for manual process.Build/Design test script using ML/Python for API based products.Identify sources of instability in large-scale distributed systems and drive operational excellence. Dive deep and understand every issue occurred and own them completely for end-to-end closure.Performing functional analysis of products by gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding - integration/operational challenges.Performing code bug fixes in production and recommending any architectural improvements during issue/incident analysis.Work closely with development and product teams on suggesting new features and enhancements based on live issues.Drive down the burden of toil with tooling and automation to achieve operational efficiency and smoother customer experience.Apply AI techniques to improve system reliability and efficiency.Technical consultancy for monitoring, incidents, and problem management. Lead technical bridges and interact with both technical staff and management during the incident and change management process.Participate in on-call support.Engage with tech and non-tech partners on regular basis to analyze functional and technical in-depth solutions.Understanding new changes in production systems and assessing its risk from application perspective for driving reliability and availabilityHave some level of network engineering understanding to assist in incident/issue triaging.Provide guidance and technical expertise to junior team members.Excellent problem-solving skills and attention to detail.Strong communication skills and ability to work effectively in a team.Collaborate with the team to define SRE practices and identify areas for improvement.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsBasic Qualifications:

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience. Masters graduates must have 2+

years of relevant work experience to qualify.Preferred Qualifications:

• 2+ years of development experience with Java, SQL, Automation, bug

fixing, handling Production & Application operations.

• Coding experience beyond simple scripting
• Proven experience as a Senior Software Engineer.
• Good to have experience in AI, machine learning algorithms.
• Experience working with any log analysis tools and observability

applications like Grafana, Tableau, Splunk, Humio.

• Strong understanding of DevOps, CI/CD, and Agile methodologies.
• Familiarity with caching technologies like Elastic cache, logging, metric
• Linux systems engineering capabilities and network analysis expertise.
• Knowledge on Docker/Kubernetes, NginX, CDN, Caching technologies

would be a great addition.

• Preferred Requirements:
• Strong work ethic, leadership skills, excellent judgment and good time

management in prioritizing work, and the ability to work in fast paced,
team-oriented environment.

• Strong technical background with full stack application knowledge with

hands on experience on REST technologies.

• Knowledge in Java or related technologies would aid in bug fixing,

understanding the products supported better and also to support
integration related issues.

• Need to have an excellent systems and product architecture

understanding from application components and infrastructure
perspective such as network, load balancer, firewall, gateway services
etc.

• Experience supporting and working on web and mobile applications and

troubleshooting problems in a cross-functional environment.

• Willingness to work outside with a strong technical aptitude and

excellent communication skills.

• A proactive approach to spotting problems, areas for improvement, and

performance bottlenecksOur engineers do more than just write and test code:

• We count on your curiosity and creativity, to want to understand

customer requirements and our processes and want to come up with
creative solutions.

• While you\'ll have the skill to see and understand the big picture, you\'re

able to stay focused on the task at hand to achieve immediate goals.

• You\'re great at systematic and accurate research wanting to uncover the

smallest detail.

• You have amazing work ethics that will help us all work extremely well

together.

• You have the passion to understand people and always strive harder to

improve our products and services!

• You have excellent interpersonal skills and above all, you are a team

player!Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa