Job Description

DHL Express - a company that connects people!What makes DHL great? Our People! We know each employeexe2x80x99s individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No.1 Worldxe2x80x99s Best Workplacexe2x84xa2 by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment xe2x80x93 to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.Start YOUR career with DHL todayxe2x80xa6Role Purpose
Sr. System Analyst is responsible for managing a community of users in the space of analytics and business intelligence; facilitating activities xe2x80x93 pilots/trainings to build up competencies and community of practices within the community, leaders, and users. Design solutions to address visualization challenges faced by the community.The role location is Singapore or Cyberjaya, Malaysia.How will you contribute to the success of DHL?Data Analytics and Visualisation Consultant
- Developing expertise in the features, benefits, and application of Tableauxe2x80x99s and Power BIxe2x80x99s products.
- Deep understanding of Desktop/ Online applications/product(s) and their integration into stakeholder solutions and resolving their needs.
- Handle and manage all technical clarifications from various stakeholders for their issues and challenges faced.
- Conduct and facilitate discovery exercises, analysis and review workshops, proof of concepts, and product demonstration to various stakeholders.
- Develop detailed assessments and recommendations for the project (i.e. building/ migrating dashboards) implementations.
- Build interactive dashboards and visualizations with Tableau or Power BI and demonstrate the use of the advanced features of either tool (integration of Python etc).
- Work with the team to develop use cases and dashboards that are beneficial for the community.Community Engagement
- Manage a series of activities to build up a community and maintain close relationships with leaders and users within the community.
- Work with the Product Manager to strategize and charter out a series of Community of Practice (COP) activities to different functions to build xe2x80x9conexe2x80x9d community of both tools xe2x80x93 Tableau & Power BI.
- Assist the Product Manager to engage the community as part of a product lifecycle to upskill and educate users.
- Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs. Monitor and analyze the performance of the metrics to offer suggestions for improvement.
- Design and develop a curriculum to suit different audiences within the community.
- Conduct and facilitate virtual or on-site training to guide users in Tableau/ Power BI/ Data Science/ Data Catalog and end-to-end of a data analytics lifecycle.Do you have what it takes?- Advanced University Degree in Computer Science, Information Systems, Business Administration, or related field or similar experience/education.
- Good to have certifications in Tableau Desktop, Tableau Server, and Power BI Advance Data Analyst (DAX, Power Query).
- At least 7 years of multi-disciplined experience including:
More than 5+ years of experience in business intelligence\ data mining, statistical\ML data modeling
More than 2+ years of experience in community engagement
More than 2+ years of experience in a multi-national enterprise, preferably within the logistics or transportation sector.
- Strong business process and analytical skills with the ability to assimilate information quickly and communicate effectively.
- Experience in data warehousing, business intelligence, and advanced analytics.
- Experience in running training and workshops in business intelligence and advanced analytics.
- Knowledge of Python, SQL, Tableau, DAX, Power Query, Power BI, Snowflake
- Must be able to work collaboratively with cross-functional cross-geographical teams to analyze and understand business needs
- Good knowledge of at least two functional areas: customer relationships and sales, freight forwarding/express/e-com/logistics operations, pricing, customer service, aviation operations, finance, and billing.
- Great oral and written English: ready to present to a business audience.
- Analytical: Synthesize complex or diverse information; Able to source and prepare data; Design data flows; Challenge and re-validate conclusions.
- Design: Apply design principles; Demonstrate attention to detail.
- Problem Solving: Identify and resolve problems in a timely manner; Foresee and communicate potential issues; Develop alternative solutions; Work well in group problem-solving situations.
- Business Acumen: Understand the business implications of data for decisions.DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristicxe2x98xb8 DHL Express Singapore Pte. Ltd. Aperia, 10 Kallang Avenue, Tower 2 11-10/18 339510 SingaporeDHL Express GHO (SG Office)DHL Express Singapore Pte. Ltd.
Aperia, 10 Kallang Avenue, Tower 2 11-10/18
339510 Singapore

DHL