Job Description

Job Summary

This role is established ASPAC team - HCP Experience Product Group - is responsible for providing best in class customer experience and capabilities to Health Care Professionals (HCP) across in-person and digital touchpoints in a Product Centric operating model.

The primary focus of this role will be to collaborate with business and technology partners across ASPAC region to deliver our CRM vision, Event Management and Salesforce Effectiveness (SFE) product capabilities across the existing Veeva and Salesforce.com eco-system.

The position will work closely with Business Product Owners, regional Technology Leaders, Architecture and Technology services teams to evolve customer engagement capabilities to meet business strategic objectives. This person will have responsibility for delivery of single country, multi-country and AP regional technology initiatives, vendor management, requirements gathering, release planning and technical application life cycle management.

Job Responsibilities

Leadership Responsibilities

• Ability to think strategically with a product centric and big picture orientation in a local, regional and global context
• A strategic problem solver with good technical knowledge and strong communication, leadership and influencing skills
• A flexible leader that thrives in a complex, fast paced, multi-national and constantly evolving technology and business environment
• Ability to synthesise business strategy with pragmatic decision making and innovative thinking to meet business long and short term goals
• An authentic leader committed to diversity and the practices that create a passionate, energetic and exciting work environment that recognizes and rewards collaboration, performance and inclusion
• Strong understanding of the healthcare business and its operating environment (e.g., trends, competitors, compliance landscape, and regulatory environment) and the potential impact on the technology portfolio

Technology Responsibilities

• "Technology specialist" who can span multiple technology solution domains. Evaluate key technology trends and impact on various business processes. Find opportunities for areas where technology can drive differentiation in outcomes
• Leads and sets a clear product vision, is responsible for multi-generation product strategy; Maximizes value by identifying and prioritizing the product features by business value
• Cultivate relationships with external agencies, partners, suppliers and customers, to develop deep insights into the needs of our business departments, patients, customers, markets and communities and become the go-to person for our business / technology partners
• Be a technology product leader, working with business partners to identify unmet needs, propose solutions, and assist in the development of business cases and product/project charters
• Responsibility to champion and lead by example Agile methodology for product development e.g. Product Roadmap, Product Backlog, Scrum and Sprint meetings
• Conduct Business Analysis: Map out business process; Capture business requirements and specifications (story boards, use cases); support translation into technical requirements
• Identify process "pain points" and early improvement opportunities. Build business case for improvement initiatives (e.g., impact, feasibility, and investment required). Create implementation plans for improvement initiatives including timeline, owner, and key landmarks
• Have a regional/global view on technology solutions, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonised solutions where possible
• Proactively match business needs with existing technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and highlighting value in a business context
• Provide rapid prototyping and conceptual designs where requirements are ambiguous or unproven
• Ensure information and assets are appropriately managed, valued and protected in accordance with Information Asset Protection and Compliance policies
• Budget Management. Optimize application portfolio and operating costs to drive ongoing business value.

Job Requirements

• 10+ years of Information Technology experience and matrix teams within large enterprise organisations
• Strong knowledge of platforms and technologies comprising the Pharmaceutical CRM ecosystem e.g. Veeva platforms, Salesforce Sales Cloud/Service Cloud, Event Management, SalesForce Effectiveness (SFE)
• Strong Knowledge of related technical domains such as Digital Engagement (Salesforce Marketing Cloud, Sitecore/websites, mobile apps), Content Lifecycles (Veeva Vault, Modular Content) and Data Analytics/Data Science will be highly regarded
• Extensive track record of successful project delivery with a complex, global organization is required.
• Strong understanding of the business impact of different solutions and ability to assess impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs and risks is required.
• Strong working knowledge of SDLC and Agile including requirements elicitation, system design, development and validation/regulatory requirements.
• Good Experience of HealthCare solutions for engaging Doctors, Careers or Patients through in-person or digital channels is highly desired ( nice to have )

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Aug 28 2023

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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