Job Description

Role Responsibilities

• Digitization is changing the paradigm of Banking industry and so has client\xe2\x80\x99s expectation on Banking experience. Clients today expect services to be available 24/7, 365 days and this implies that technology incidents which are inevitable will need to be resolved proactively before visible to clients. While Reliability Engineering across platforms and services ensures we as a Bank are fulfilling our commitment to our clients to provide \xe2\x80\x9cAlways On\xe2\x80\x9d experience, core generic scalable solutions to aid this outcome is of paramount importance.
• This role is pivotal to design & build solutions/frameworks that help observe and recalibrate the clients experience as indicated by aberrations or XLA reports. The role will also focus on optimising infra design as we move across data-centres with the Zeus programme and will also influence build out of CoEs for critical product platforms.
• The role will be having ownership and stake on Run outcomes will influence strongly the Build and Maintain outcomes by shifting left with NFR and building Observability, Scalability, Operability and Reliability patterns.
• The role will be a key contributor to the PE Transformation across SRE, PIC and implementation of XLA.
• The role will have excellent understanding of future proof technologies in block-chain, ChatGPT, AI/ML and will constantly help innovate to apply principles and solutions for uplifting PE insights and driving future ready tool base.

Essentials

• Drive the implementation and be technical owner of the services we offer. Implement Digital Experience monitoring tools to provide detailed traceability of issues and enhance the end-user experience. The role requires software and hardware installations, specification, testing and service transition. The professional will have to identify the potential opportunities to optimise and bring efficiencies and engage with technology stakeholders.
• Be responsible for design, development, and implementation of end-to-end monitoring
• Solution as well as identifying gaps in existing monitoring solutions and recommend remedial actions
• Lead requirements gathering workshops with internal stakeholders to provide technical guidance, and assist with capturing all necessary requirements necessary to design and implement solutions
• Maintain a modern enterprise infrastructure introduced with the new monitoring solution in line with Architecture and enterprise goals and standards
• Work with stakeholders to define correlation, visualizations, and SLOs
• Be responsible for sprint demos internally, delivery of additional development artifacts and documentation, and training of internal users

In addition, the role may also involve
Enhance System Requirements

• The role must analyse existing systems to ensure that these systems provide the necessary security. These should meet the needs of the organization. Make certain, that overall system performance meets client expectations. The engineer must understand the business requirements to align infra design to new hardware, operating systems or messaging solutions.

Alternative Solutions and Improvements

• Introduce alternative technologies to improve or enhance client information systems to support organizational goals. These requirements are then documented and communicated to enterprise senior management for clearance with central architecture.

Integrate New Infrastructure

• They formulate detailed plans to add new systems to the existing core infrastructure. It includes logistic plans for conducting physical integration of hardware. Infrastructure Architects provide technical direction and support throughout this process.

Assess Projects

• They evaluate the new system that has been integrated into the client infrastructure. This professional must keep track of the success of the project, identifying best practices for future implementation. Architects provide feedback to the enterprise and incorporate all gathered information into future integration plans.
• Good technical knowledge and experience in implementing and operating ServiceNow ITOM and one or more of the DEM tools like Dynatrace, Splunk or Lakeside and cloud monitoring tools like Azure Monitor or Application Insights - however if you do not have several years of experience with the tools but understand observability and correlation concepts and have the passion and commitment we are looking for, we are very interested in hearing from you. We are looking for someone with technical aptitude and go-getter attitude.

Additional Good to have skills

• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping
• Experience with gathering and organizing large amounts of data to use for instrumentation into an Enterprise monitoring solution
• Experience in conducting workshops with business teams and translating user stories to technical requirements
• Diverse and hands-on engineering skills to troubleshoot and implement new monitoring tools and capabilities with excellent analytical and problem-solving skills
• Familiarity with cloud environments in Azure, utilize IaaS, Pass, and SaaS Cloud Service model in Microsoft Azure.
• Excellent communication skills with the ability to present technical topics to both technical and non-technical audiences in a clear and understandable manner
• Proactive and decisive team player who can work with minimal guidance
• Ability to collaborate with various architecture teams i.e., Applications, Network, Database, Infrastructure, Security, etc.
• Ability to adapt to a quickly changing environment and interact with a broad user base with diverse needs and functional responsibilities
• Excited about handling undefined activities while building a new product organization
• Must handle anything related to web server and application server administration and web applications deployment experience. Having proper Web/application Tech experience is an added advantage.

Our Ideal Candidate

• Understanding and experience on core Java (Java 8 or higher), Core Spring Frameworks and experience in using design patterns.
• Understanding and experience on ES6, HTML5, React, Redux, JavaScript MVC patterns / frameworks and CSS pre-processers and strategies for scalable CSS, Babel and Webpack.
• Understanding and experience on developing cloud native microservices using frameworks such as Spring boot, Spring cloud.
• Understanding and experience in working on Relation and non-Relation DBs (Progress, Oracle, Cassandra, MongoDB).
• Understanding and knowledge on Implementing automated testing platforms, unit tests, and CICD.
• Understanding and knowledge on code versioning tools, such as Git, Bitbucket.
• Understanding of container platform, such as Docker and Kubernetes.
• Familiar and working experience with Ansible, Jenkins, Terraform.
• An in depth understanding of Public/Private/Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting/delivery models with a specific focus on AWS.
• Designing and updating Monitoring and Logging Framework which is enable for automated configuration and deployment.
• Inspecting and adaption if changes are necessary.
• Delivering and deploying Monitoring and Logging Software.
• Participating cross functionally with vendors and other IT engineering teams to ensure smooth service delivery.
• Gathering and analysing monitoring requirements and NFR\'s.
• System status representation via dashboards for customers and other teams.
• Provide cost estimates and make a sizing recommendation for optimal cost-benefit ratio.
• Design integration with third-party systems.
• Conduct infrastructure reviews to propose optimization possibilities.
• Support definition of infrastructure hardening measures.
• Participate in task forces in case of high priority incidents by supporting root cause analysis.

Qualifications

• 10 years of experience and Degree in the Computer Science or equivalent.
• Professional Certification on Cloud, Microservices, Container platform will be an added advantage.

Role Specific Technical Competencies

• AWS Experience & Certification
• Kubernetes Experience & Certification
• Jenkins
• Terraform
• Ansible
• Shell and/or Perl Script
• Messaging Middleware
• Elasticsearch
• Python

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered