Job Description

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The jobholder is responsible to provide a patient-centric, personalised, specialised and compassionate care to home care clients\xe2\x80\x99 needs, in accordance with established policies and procedures, standards of nursing care and practices.

Clinical and Psycho-social Aspect:

• Conduct initial clinical assessment of new clients
• Conduct 6 monthly review of existing clients and, as and when required when condition changes.
• Formulate individualised and holistic care plan, and review whenever required
• Ensure proper and accurate nursing documentation
• Perform nursing procedures in accordance with the core competencies as a Registered Nurse as specified by Singapore Nursing Board
• Work closely with multi-disciplinary team comprising of Allied Health Professionals, Registered Medical Practitioner, etc
• Liaise and communicate directly with clients and sponsors regarding any issues that may arise and provide solutions
• Provide psycho-social support, such as establishing effective communication and understanding their psycho-social needs, etc
• Liaise with clients and other stakeholders to refer to other relevant services, such as counselling, occupational therapy, dietetic, etc

Administrative and Operations Support

• Handling home care enquiries and provide financial counselling when necessary
• Providing administrative support, managing feedback, complaints and identifying situations where clients require additional attention, etc
• Collaborating with other related departments, such as IT, finance, etc., to ensure smooth operational flow of the Home Care business
• Coordinating clients\xe2\x80\x99 care arrangements, such as rostering, rotating 24 hours on-call basis for emergencies, etc
• Achieve the set targets in meeting the profitability of the department

Manpower Development and Support

• Provide training and supervision to the team of care staff, when required
• Plan and coordinate the assignments of care staff according to their job scope and competencies based on client\xe2\x80\x99s care needs
• Assist to manage a team of care staff and monitor their performances and developments
• Assist to oversee the well-being of care staff and manage any staff issues, when required, eg. conflict management, clients\xe2\x80\x99 feedback about staff, etc

Quality Service and Incident Management

• Lead quality improvement projects and initiatives
• Identify risks, mitigate and perform service recovery
• Conduct relevant audits in areas of job scope
• Manage and report any incident, and escalate when management decision is required

Other Duties

• Perform adhoc duties and responsibilities, as assigned by Homecare Head
• Cover duties of care coordinator, during his/her absence, if necessary

Qualifications:

• Possess a Bachelor Degree in related field and/or Degree or Advanced Diploma or Diploma in Nursing will be an added advantage
• State Registered Nurse with valid practicing license issued by the Singapore Nursing Board
• Valid certification in Basic Cardiac Life Support (BCLS)
• At least 8 years\xe2\x80\x99 experience in management of department and have provide supervision to a team of subordinates

About Us:

Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, ambulance services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

ECON Healthcare