Staff Officer, Service Excellence Ubi Ave 4
Singapore, Singapore
Job Description
Job Title: Staff Officer, Service Excellence
Work Location: Ubi Avenue 4
Employment Type: Contract (11 months)
Anticipated Start Date: December 2025 / January 2026
Working Hours:
- Monday to Thursday: 8:30am - 6:00pm
- Friday: 8:30am - 5:30pm
The Staff Officer, Service Excellence plays a crucial role in assisting the day-to-day operation of a responsive SCDF Feedback System, including evaluating and acting on public feedback, and liaising with relevant Departments/Units on follow-up actions, including service recovery. The officer will also assist in the implementation of service excellence plans and policies, including monitoring, collating, and generating SCDF's feedback statistics.
Key Responsibilities
- Act on day-to-day public feedback received, including to monitor and resolve the feedback within expected standards.
- Assist in implementation of service excellence plans and policies, which includes working and communicating with relevant Department/Unit.
- Monitor, collate, and generate timely and accurate force-wide feedback statistics for analysis and presentation, when needed.
- Minimum bachelor's degree in any discipline.
- Good Microsoft Office skills.
- Good writing and interpersonal skills in liaising with internal and external stakeholders.
- Detailed and meticulous in planning.
- Motivated and takes initiative.
- Able to work independently with minimal supervision.
- Able to work well in a team.
- Knowledge of SCDF services, operations, and public safety measures is an advantage.
EA License No: 96C4864 Reg. No.: R2094940 Goh Khar Keow
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1648432
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:$3,100 per month
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned