Staff Officer, Service Excellence Ubi Ave 4

Singapore, Singapore

Job Description

Job Title: Staff Officer, Service Excellence
Work Location: Ubi Avenue 4
Employment Type: Contract (11 months)
Anticipated Start Date: December 2025 / January 2026
Working Hours:

  • Monday to Thursday: 8:30am - 6:00pm
  • Friday: 8:30am - 5:30pm
Salary: $3,100 per month

The Staff Officer, Service Excellence plays a crucial role in assisting the day-to-day operation of a responsive SCDF Feedback System, including evaluating and acting on public feedback, and liaising with relevant Departments/Units on follow-up actions, including service recovery. The officer will also assist in the implementation of service excellence plans and policies, including monitoring, collating, and generating SCDF's feedback statistics.
Key Responsibilities
  • Act on day-to-day public feedback received, including to monitor and resolve the feedback within expected standards.
  • Assist in implementation of service excellence plans and policies, which includes working and communicating with relevant Department/Unit.
  • Monitor, collate, and generate timely and accurate force-wide feedback statistics for analysis and presentation, when needed.
Qualifications and Skills
  • Minimum bachelor's degree in any discipline.
  • Good Microsoft Office skills.
  • Good writing and interpersonal skills in liaising with internal and external stakeholders.
  • Detailed and meticulous in planning.
  • Motivated and takes initiative.
  • Able to work independently with minimal supervision.
  • Able to work well in a team.
  • Knowledge of SCDF services, operations, and public safety measures is an advantage.
If you meet the requirements, please submit your resume directly to eg@businessedge.com.sg
EA License No: 96C4864 Reg. No.: R2094940 Goh Khar Keow

Skills Required

Ubi
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Job Detail

  • Job Id
    JD1648432
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3,100 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned