Store Executive
Singapore, Singapore
Job Description
b'
Job Purpose: Ensure the overall effective performance of WHSmith store/s. :
- To carry out and ensuring the CAG 8-star standard for customer service is implemented
- Loss Prevention and Reduce the Risk, eg. Keep high priced items in well supervised areas and Be aware and ensure staff are aware of blind spots in the store
- Investigate cash and stock discrepancies
- Ensure the shop are well maintained and kept clean at all times, particularly at change of shifts or close of shop.
- Ensure all relevant documents (accounts/warehouse) are sent to the respective office /warehouse
- Produce rosters, ensuring they are displayed giving sufficient notice and maintain budgeted man-hours levels
- Ensure adequate rotation of shifts for all staff
- To deal with any staff grievances as they arise or refer them to the Operations Manager or HR Executive at head office
- Ensure the shop is free of Fire & Safety hazards and staff are aware of Fire & Safety procedures and policy
- Maintain adequate stock levels at all times, particularly bestselling items
- To ensure staff have an understanding of planograms , pricing and each vendor\xe2\x80\x99s returns procedures if applicable to that particular store
- Ensure all non-scanning items are recorded duly and submitted to Operations Manager and Buyers
- Ensure all stock is priced at the correct price, using the correct labels
- Ensure the correct good receive process for both Direct Delivery supplier and warehouse are carried out
- Monthly sales results against budgeted forecasts
- Monthly man hours are utilized against budgeted man-hours forecasts
- Regular store audits
- Mystery shopper score based on customer service
- Annual stock-take results
- Must be able to work in shifts. Minimum working hour is 44 hours per week, however, it is expected that you work additional hours to cover the needs of the business. You will be required to be contactable should operational or staffing issues arise when not on shift
- Exposure to the news agency and book publishing industry - desirable
- Customer focused and Hands on approach
- Employee management and development ability and experience
- Good command of MS Office
- Good in Analytical skills and leadership skills
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1306003
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned