Job Description

Role Overview

As a key point of contact for prospective and current students, you will ensure a seamless and positive admissions journey. You'll support our online learning programs, coordinate with instructors, and foster strong relationships with learners to help them succeed.

Key Responsibilities

Respond quickly and professionally to student questions, ensuring an excellent admissions experience. Support online courses by tracking attendance, assisting with assessments, and guiding capstone project completion. Work closely with trainers and teaching assistants to provide consistent and effective academic support. Help recruit enthusiastic instructors and manage communication within class group chats, addressing trainee concerns. Collect, evaluate, and act on student feedback to improve our programs. Handle administrative tasks such as issuing certificates and processing requests for reassessments, deferments, program changes, or withdrawals. Represent the institute with enthusiasm at conferences, seminars, and webinars, showcasing our passion for education and technology.

Qualifications

Bachelor's degree or equivalent professional experience. Background in admissions, customer support, education, or a related field. Strong written and verbal communication skills. A genuine interest in technology and learner success. Highly organized with strong attention to detail and interpersonal skills. Experience with CRM systems and basic data analysis is a bonus. Self-motivated and able to thrive in a fast-moving environment.
Job Type: Full-time

Pay: $3,000.00 - $3,500.00 per month

Work Location: In person