Job Description

Supervisor, Airport Meet & Greet, lead a team of Ambassadors to provide meet and greet service for guests with pre-arranged hotel limousine at Changi International Airport during arrival and departure. The service is provided to ensure a seamless experience at the airport for guest and limousine driver. The Supervisor possesses excellent disposition and is impeccably well-groomed, communicates professionally and creates an unforgettable first impression to guests.

JOB SCOPE

Operational Related

• Assist Manager to supervise meet and greet operations according to organization operating procedures, policies and service standards.
• Collaborate closely with internal departments to ensure seamless guests\' experience.
• Review manpower allocation according to operational needs.
• Respond and resolve any guest feedback in a timely and professional manner.
• As and when required, support Ambassadors with meet and greet service.
• Prepare reports as required by Management.
• Contribute ideas and collaborate in the execution of on-going initiatives.
• Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team.
• Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
• Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests\' preferences.
• Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information.

Departmental Related

• Exemplifies the OneMBS Values at all times.
• The ability to display, at all times, a friendly, courteous and professional manner in communicating with guests and team members.
• Demonstrate an enjoyment and enthusiasm for work through effective relationships by adopting a \xe2\x80\x9ccan do\xe2\x80\x9d approach to tasks.
• Implement and practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
• Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest.
• Perform any other tasks as assigned by Management.

JOB REQUIREMENTS

Education & Certification

• Minimum GCE O/N Level.
• Certificate/Diploma in hospitality management from a recognized institution is an advantage.

Experience

• Minimum 3 years in a customer service role or 1 year in a supervisory/management role.
• Prior experience in a hospitality or tourism related industry is preferred.

Requirements

• Proficiency in English and a Chinese dialect is an advantage.
• Impeccably well-groomed.
• Exceptional guest relations and communication skills.

Competencies

• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Proven leadership skills and ability to work with minimal supervision.
• Excellent planning and executive skills.
• A team player and takes initiative to assist other Team Members when required.
• \xe2\x80\x9cCan Do\xe2\x80\x9d attitude and mindset.
• Be willing to work any day and any shift.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 10 Apr 2023 Singapore Standard Time
Applications close:

Marina Bay Sands