Supervisor, Call Centre Operations
Singapore, Singapore
Job Description
- Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards.
- Attending to inbound and outbound calls such as recall, enquiry and diverted calls
- Continuously review and identify improvements to Call Centre operations
- Managing correspondences on social media platforms such as Facebook, Google review, enquiry email and Whatsapp.
- Handling customer’s queries and conflict resolution
- Tracking and ensure data entry for:
- Booking of appointment for clinics
- Support Zenyum group chat
- Attend to statecourt for any small claim tribunal
- Key contact for CASE
- Administer discharge form and refund form process when required
- Ensure call centre agent receive the latest update from the clinic such as dentist roster and clinic operating hours
- Prepare commission report for
- Commission report to be submitted to HR by 19th of the month
- Transition cases for Dentist’s departure
- Manage and supervise call centre agent performance
- Prepare appraisal for call centre agent when required
- To manage and achieve call centre KPIs
Preferrable with Dental Experience background -Attractive incentive and commission
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Job Detail
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Job IdJD954415
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned