Support Engineer - Service Desk / Windows Job in SCSoft Technologies

Support Engineer Service Desk / Windows

Singapore, Singapore

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Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting
Investigate and resolve desktop and application issues reported by end-user
Escalate unresolved issues to the next level of support
Create tickets in the ticketing tool for the issues reported by the customers through phone
Acknowledge receipt of the ticket and provide the next steps
Capture all troubleshooting and resolution steps in the ticketing tool
Follow-up and update on tickets
Experience in managing desktop environment is preferred
Knowledge of Windows Active Directory, DNS, DHCP, Patching
Troubleshooting Email, Outlook, Office 365, and Antivirus Issues
Asset Management

Skillset Required

Basic technical abilities including solid troubleshooting skills applicable to Windows and other operating systems
Excellent communication skills - verbal and written
Microsoft certification preferred
Willingness to work on rotational shifts

Qualification BTech / BCA / MCA / Any related degree

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