Survey Experience Officer (household Contingency)

Central Singapore, Singapore

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Contract: Immediate - Year End Work days: 5 days across Monday - Sunday Salary: Basic $2,650 and allowance $350

Responsibilities:

Attend to incoming hotline calls from customers
Conduct phone interviews and manage respondents\' queries
Ensure highest level of customer experience
Data entry and administrative work
Status update report to supervisor
Handle escalated cases and follow up with respective respondents until resolved
Conduct data verification of completed cases to ensure accuracy and reliability of data
Met daily and weekly KPI
Office: Clarke Quay and Novena

Job Requirements:

Singaporean
At least 1 year of working experience in customer service or call centre environment
Excellent customer service skills
Focus on quality and customer service
Exceptional listening and analytical skills
Excellent interpersonal skills
Excellent problem solving and negotiation skills
Able to work in fast paced environment

PERSOLKELLY Singapore Pte Ltd \xe2\x80\xa2 RCB No. 200007268E \xe2\x80\xa2 EA License No. 01C4394
R1655869 (Chua Le Teng, Sherry)

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