Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business \xe2\x80\x93 they were made just right for you.\xe2\x80\x8b

Responsibilities

Journey Lead

• Outline strategy and digital tool for wealth management on areas of responsibility
• Develop best in class customer and employee journeys
• Incorporate feedback to deliver valuable, viable, feasible and usable solutions
• Use of data to drive decisions and outcomes

Product Owner / Project Management / Business Analysis

• Act as a product owner, business lead, business analyst for the wealth segment.
• Gather requirements and maintain product backlog
• Find/propose and deliver added value solutions
• Act as either Product Owner or Subject Matter Expert toward agile delivery
• Report regularly to the management and stakeholders on delivery status
• Develop efficient working relationship and good interactions/communication with the various stakeholders/departments
• Subject matter expert on specific areas of wealth business, able to go beyond the expressed business requirements to identify opportunities and added values solutions enhancing client service, operational efficiency and operational risk.

Change Management

• Ensure good change management plan (engaging stakeholders, communicate on changes before and after, influencing)
• Coordinate and execute change management activities (training, documentation of user guides/manuals, workflows, etc)
• Systematic analysis of standard operating procedures and delivery of improvements through project implementation.

Department service manager

• Privileged point of contact for departments being serviced.
• Trusted advisor for processes and system enhancements.
• Responsible for user satisfaction of serviced departments.

Requirements

• Bachelor Degree or Master Degree with at least 10 years of experience as business analyst, consultant, project manager, or product owner preferably with hands on knowledge of the Avaloq Banking System
• At least 10 years of experience in a banking environment, preferably private banking/wealth management
• Sound knowledge in private banking regulations and operational processes, particularly customer static data and customer lifecycle management
• Project Management or agile certification is desirable
• Strong regulatory, compliance and control knowledge
• Agile and flexible mindset and is highly adaptable
• Self-starter and able to deal with complexity and ambiguity
• Excellent interpersonal and influencing skills
• Leadership and motivational skills

Apply Now\xe2\x80\x8b

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank