Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Job Purpose

• Responsible to lead and drive the Digital Release Management to prioritise & deliver new/enhanced features on our Mobile/Internet Banking platforms
• Responsible to ensure the integrity of our mobile app and be compliant to regulatory, app stores & play stores guideline
• The role will require close collaboration with key partners across the bank, such as Technology, Delivery, Products, Information Security.

Responsibilities

• Planning and implementation of new digital capabilities and initiatives supporting Digital and CBG Singapore objectives, which include budget, resource and budget planning and tracking
• Ensure no breach in digibank compliance issue with regulatory, app stores and play stores
• Continuous process improvement to reduce Incident management relating to release, coding, testing quality & learn via retrospect session
• Run release retrospectives as an independent stakeholder to assess the success to the release
• Reduce Incident management relating to release, coding, testing quality
• Lead the team in the delivery & success of the Digital Release Management, backed by a structured governance principles and process
• Streamline and manage the book of work for the Digital Single Backlog & monitor squad capacity, budgets, costs and benefits of release.
• Meet regulatory & industry commitment, deliver customer journey that is joyful, coupled with MTJ outcomes that reduce demands to Call Centre, Operations and Branch.
• Strong governance on HLE process & ensure that HLE are provided on time with agreed variance on cost
• Prioritise & seek consensus with stakeholders on the value of the initiatives based on MTJ outcomes.
• Work with Chapter / HO, delivery & technology to ensure key-strategic & regulatory projects are prioritised & delivered with optimal spend & utilization
• Collaborate with Delivery & Tech / Release Manager to ensure release is within Budget & with quality, and reduce employee toil (ie. Stable environment, squad health / resource)
• Liaise with Digital Channel Support team on Incident management relating to release, coding, testing quality
• Spearhead the process of improvement to release incidence & issues, thereby reducing incidents
• Run release retrospectives as an independent stakeholder to assess the success of the release & strategise on an iterative improvement plan
• Provide steer in the Mobile app Governance framework and ensure compliance to App stores and play stores.

Requirements

• Minimum 10 years\' experience in managing digital platforms & extensive experience agile project management.
• Past Technology management, Project Management or Product Owner experience would be advantageous
• Prior knowledge of Digital banking products and processes
• Strong interpersonal and communication skills with the ability to communicate at all level & deliver effective presentations to engage senior stakeholders
• Strong business sense, especially on digital development, yet understand technical concepts and jointly work with Agile squads and other business teams
• Strong analytical and problem-solving skills, with ability to simplify and clearly communicate complex issues to stakeholders and team.
• Ability to influence, by bringing together stakeholders, team members with competing priorities, interests, and concerns is critical
• Ability to work under pressure in a fast-paced environment with multiple tracks and platforms.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

eFinancialCareers