Job Description

Key Responsibilities

• Participate in after-hours troubleshooting, upgrades, patching activities
• Provide technical support on systems-related issues or queries
• Perform systems administration/maintenance/security advisory and works toward continuous optimization of systems performance
• Standard system administration duties including server install, hardening, patch management, vulnerability review, Windows problem resolution, log analysis, etc.
• Provide infrastructure services in all areas needed: storage, operating system, directory services, server virtualization using system backup and restore.
• Assist with monthly reports, and recommendations for Managed Service Clients
• Interface with vendors for technical service and issues
• Stay current with system information, changes, and updates

Qualifications/Experience/Knowledge

• Diploma/Degree or other equivalent
• At least 5 years of support experience
• Technical knowledge of Citrix VDI, Citrix Delivery Controller, ISC apps, O365, WSUS
• Technical knowledge Load Balancer Citrix Application Controller, Citrix Netscaler
• Technical knowledge Linux and Windows Server Operating Systems
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Possess strong problem-solving skills and able to prioritize and manage multiple tasks
• Strong communication skills
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Demonstrated ability to work in a fast-paced environment
• Works effectively both as a team member and independently
• Added advantages:

1. Citrix Certification2. VCP Certification3. ITIL CertificationJob Types: Full-time, Contract
Contract length: 12 monthsSalary: $3,000.00 - $6,800.00 per monthSchedule:

• Monday to Friday