Job Description

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Mandatory Requirements

MSCE and VCP certification

Troubleshoot hands on skills

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- AD

- vmware

- windows clustering

- emc / hp / dell storage

Responsibilities:

• Ownership of all operational maintenance activities to be performed on IT infrastructures. Work with staffs to develop proactive maintenance plans, scheduling and maintenance windows, and implementation and follow up

• Oversee on the Server/system, Linux-based server/system and Virtualised Servers.

• Firm understanding & Experience on infrastructure related software, including Microsoft Operating Systems (Desktop/Server), O365, VMWare, Hyper-V virtualization technologies, Windows Clustering, VXRAIL-HCI, AD, Cross domain functional concepts, CA Server, RDS, RP4VM, AVAMAR Backup etc.

• Work with staffs to develop priority between support needs, proactive maintenance activities and projects.

• Evaluate the performance of the staff through day-to-day operations, successful proactive maintenance, reduced unscheduled downtime, and ability to follow the change management process.

• Be an escalation point for the staff for complex issue resolution

• Management of relationships with the various Internal department and external vendors

• Ensure technician adherence to company and IT policies and procedures.

• Emergency escalation point for major issues, including after-hours and weekend

• Breadth of technical skills related to the hardware, software and IT infrastructure of an organization. Be able to get hands-on when issues are escalated to help troubleshoot and resolve an issue

• Disaster Recovery/ Business Continuity implementation

• Effective and positive role model, mentor and leader

• Bachelor of Science in Computer Science, MIS, Business or similar degree

• Minimum 10 years of hands on experience in system and network

• Strong background in ITIL and Knowledge Management processes preferable

• Strong analytical, problem solving, and quality experience

• Excellent organizational, verbal and written communication skills

• Thoroughly and accurately understand issues and analyse the problem in a systemic fashion

• Strong leadership and organizational skills

• Ability to work in a team environment to engage and motivate team members

• MCSE Certification is must

Flintex Consulting