Job Description

Company Description
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

• Reports to O&M Manager & Assistant Manager.
• Deliver service and support to the O&M Team when requested.
• Attend to and manage all software or ICT hardware related errors.
• Work closely with System Administrator to resolve software and ICT hardware related issues.
• Diagnose and resolve technical hardware and software issues involving BHS Application, network connectivity and more.
• Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
• Follow standard processes and procedures.
• Identify and escalate priority issues.
• Redirect problems to appropriate resource.
• Reviews all system occurrences to prevent recurrence.
• Coordinate and follow up with CP Hotline on all reported cases and communicate to the customer where necessary.
• Review all SUCOs/SARs and liaise with system vendors or software developers on all system faults/updates.
• Accurately process and record SUCOs/SARs.
• Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services.
• Provide guidance and training to CC room staff on all software related matters.
• Carry out training to staff and conduct practical test during off peak period.
• Coordinate with local equipment supplier/vendors.
• Perform periodically review of system logs, operations report and follow up on action plans.
• Review monthly operations statistics together with the Manager.
• Provide monthly system breakdown statistic to the Manager.
• Carry out other assignment from the Manager.
• Develop and maintain installation and configuration procedures where necessary.
• Maintain operational, configuration, or other procedures where necessary.
• Schedule & deploy firmware updates & patches for ICT equipment (Servers and Network devices) with vendors.
• Stay current with system information, changes, and updates.

• Degree in Computer Science, Engineering or equivalent.
• Certifications in supporting relevant technologies such as MCP, MCSE and CCNA will be a definite advantage.
• Candidates with a diploma in Computer Science or Engineering, or its equivalent, with relevant experience of at least 7 years will also be considered.
• Experience in maintaining automated baggage handling systems or automated systems in material handling industries preferred.
• Experience in a control room environment preferred.
• General understanding of the underlying operating system, e.g., VMware, Windows and Linux.
• General understanding of RDBMS.
• General understanding of storage technologies, memory management, disk arrays, NAS/SAN, networking.
• Must be a strong team player and able to work independently, with curiosity and strong problem-solving skills.
• Willing to work outside the boundaries of job descriptions.
• Willing to take on additional responsibilities at short notice.
• Able to travel overseas if required.
• Possess strong communication skills in English.